This is a unique opportunity to be part of an exciting team, delivering exceptional service to an international audience in a fast-paced, high-profile environment. Supporting the Store and Deputy Store Manager, you will play a key role in leading the shop floor, driving sales, and ensuring outstanding standards across all areas of the store. *Why Work For Us : * * Competitive hourly rate + paid overtime * 28 days holiday + a day off for your birthday and 5 extra wellbeing days off* * Matched pension scheme and career development opportunities * Annual staff party and incredible gifts after 5 years *Subject to terms and conditions *What You'll Be Doing : * * Support the Store and Deputy Manager in supervising and motivating the team on the shop floor * Deliver excellent customer service and ensure Fortnum & Mason's brand standards are consistently met * Drive sales through product knowledge, upselling, and strong floor leadership * Assist with daily operations including stock replenishment, merchandising, and cash handling * Help onboard, train, and support new team members * Ensure compliance with company policies, health & safety, and Heathrow operational requirements *What We Are Looking For : * * Experience in a supervisory or senior sales role within retail or hospitality * A passion for delivering exceptional customer service * Strong communication and team leadership skills * Commercial awareness with the ability to drive sales performance * Highly organised and adaptable in a fast-paced environment * Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays * Experience in travel retail or high-volume environments is advantageous *Please note : * * Appointment is subject to satisfactory references and pre-employment checks (5 years) * Due to the security requirements of working at Heathrow Airport, additional screening will be required We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Store Manager • London, London, United Kingdom
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