General Manager

The Brownsword Group has createdarguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Reporting to the Regional General Manager, we are now looking for a General Manager to lead our hotel and it's team to success. We’re looking for a leader, someone who knows running a hotel is about the guests and the team, as well as the finances. We want someone who will coach and develop our people, whilst delivering great service across the operation and achieving the hotel's commercial goals.

Location: Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee.

The hotel may also be able to offer off-site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re-locate, so they can settle into life at the hotel and local area in comfort.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Hours: Full time

Bonus: We have a General Manager bonus scheme at all our hotels- we'll let you know all about this and GM perks and benefits at the interview!

The role- our next General will:

• Provide day to day leadership driving the business strategy in all areas of the operation
• Drive sales and revenue, balancing costs against these so that we meet our business targets
• Be charismatic and engaging and people centric- they will always knows what's going on with the team
• Have good commercial skills and awareness- making decisions that make sound business sense.
• Know how to analyse and manage the hotel PnL to success.
• Have strong IT skills and be able to use digital platforms well
• Develop and lead the people culture of the property with engaging and committed communication.
• Work well with the central support teams, implementing group strategies whilst also driving local activity to make the hotel great!
• Have previous experience as a hotel General Manager in a similar style property.

Our GM's meet at least twice a year in person and also have fortnightly calls- so there is always an opportunity to ask questions, get support and find out what is going on across the business.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.