“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.
Reservations Agent
Department: Reservations
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: £27,580 + benefits
About Meliá White House
Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links and a prime central London location, the hotel welcomes both leisure and business travellers from around the world.
What’s in it for you?
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to participation)
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations
• Meals on duty and additional employee perks
Mission
As a Reservations Agent, you will ensure all telephone and email enquiries are handled in a friendly, professional, and efficient manner. You will play a key role in delivering exceptional customer service, maximising revenue opportunities, and maintaining the highest attention to detail in all reservation processes while embodying Meliá values.
Key Responsibilities
• Handle all telephone and email enquiries promptly and professionally in line with company standards
• Answer calls within three rings, ensuring a high level of customer service at all times
• Manage and prioritise daily correspondence, including guest and client enquiries
• Maintain up-to-date knowledge of room availability, rates, and revenue strategies
• Be fully conversant with all reservation systems and procedures
• Promote hotel facilities, services, and current promotions to maximise sales opportunities
• Identify potential sales leads and contribute to revenue growth
• Ensure accuracy and attention to detail in all reservation tasks
• Maintain confidentiality of guest, staff, and company information in line with regulations
What are we looking for?
• Previous experience in a similar reservations or customer service role
• Knowledge of OPERA (preferred)
• Excellent communication and organisational skills
• Strong attention to detail and a proactive approach
• Fluency in English; additional Spanish is an advantage
• Passion for customer service and hospitality
• Eligibility to work in the UK is essential
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.
Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
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Reservation Agent • London, United Kingdom
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