Housekeeper

Housekeeping Assistant

Department: Housekeeping

Reports To: Housekeeping Manager / Accommodation Manager

Role Overview

The Housekeeping Assistant plays a key role in ensuring that all guest accommodation and housekeeping areas are maintained to the highest standards of cleanliness and presentation. The role involves preparing holiday lodges, caravans, and facilities to create a welcoming environment for guests and contribute to an exceptional guest experience.

Working as part of the housekeeping team, the Housekeeping Assistant ensures accommodation is prepared efficiently and safely during guest changeovers while maintaining company standards.

Key Responsibilities

Accommodation Cleaning

Clean and prepare lodges, caravans, and accommodation units ready for guest arrivals

Change bed linen and make beds to company standards

Clean kitchens, bathrooms, bedrooms, and living areas thoroughly

Vacuum, dust, mop floors, and clean surfaces

Ensure all rooms are presented to a high standard before guest check-in

Guest Experience

Ensure accommodation is welcoming and presentable for arriving guests

Report any maintenance issues or damages promptly to management

Maintain cleanliness in communal areas where required

Team Support

Work collaboratively with other housekeeping team members during changeover days

Support supervisors with preparing accommodation within allocated timeframes

Follow company cleaning checklists and procedures

Health & Safety

Use cleaning products and equipment safely and in accordance with training

Maintain safe storage of cleaning materials

About The Role

Working Hours

Weekend and bank holiday availability may be required depending on park occupancy.

Working Environment / Physical Requirements

Work is carried out across accommodation units and park facilities

The role involves physical tasks including lifting linen, bending, standing, and walking for extended periods

Work may involve both indoor and outdoor areas across the park

Fast-paced environment during guest changeover days

About The Company

A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.

Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.

Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.

Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.

Company Culture

At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.

Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.

We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.

Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.

Company Benefits

At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Competitive salary, Discount on meals purchased , Discount on spa treatments or products, Free parking or Discounted parking , Employee Assistance Scheme, Progression opportunities, Bereavement leave

Salary

£12.71 per hour