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Care Team Leader (New Client Onboarding)Home Instead • Newtownards, Northern Ireland, GB
Care Team Leader (New Client Onboarding)

Care Team Leader (New Client Onboarding)

Home Instead • Newtownards, Northern Ireland, GB
30+ days ago
Job type
  • Full-time
Job description

Job Description

As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.

What We Offer You:

  • Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
  • Career Advancement: Grow with a nationally recognized brand in home care.
  • Innovative Environment: Be encouraged to bring new ideas to the table.
  • Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
  • Competitive Pay: We offer competitive wages that reflect your valuable contributions.
  • Comprehensive Training: Receive paid training to enhance your skills and knowledge.

Your Key Responsibilities:

  • Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
  • Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
  • Conduct client and Care Professional introductions.
  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
  • Carry out client reviews and action accordingly.
  • Provide weekly and monthly summaries of the client pipelines and its progression.
  • Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

Qualifications

Essential Criteria

  • Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
  • Experience in the healthcare sector.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Previous experience of consultative sales would be an advantage.
  • Ability to nurture Care Professionals to enable them to reach their full potential.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology including providing support and training to Care Professionals.
  • Knowledge of CRM Zoho an advantage.
  • Must understand the importance of confidentiality working within current legislation.

Core Competencies:

  • Driving Results
  • Customer Focus
  • Influencing
  • Teamwork & Collaboration
  • Communication & Relationship Management
  • Living Home Instead
  • Agile Learner

Role Specific Competencies:

  • Adapting to Change
  • Quality Focus
  • Leading Others

Additional Information

Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on

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Care Team Leader (New Client Onboarding) • Newtownards, Northern Ireland, GB

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