Operations Coordinator

Job Description

Operations Coordinator\n
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Location: Ashford, Feltham \n
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Salary: £30,000 per annum\n
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Hours: Monday–Friday - Hybrid Working Available after training\n
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\n We’re looking for a proactive and customer-focused Operations Coordinator to join a busy team, keeping deliveries, collections, relocations and installations running like clockwork.\n
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What you'll be doing\n
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• Coordinating deliveries, collections, relocations and installations for key customers.
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• Keeping customers updated and providing a first-class service from start to finish.
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• Booking jobs, raising paperwork and keeping systems and records accurate.
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• Preparing customer quotations and arranging services with third-party suppliers.
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• Tackling operational challenges and finding quick, practical solutions.
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• Working closely with internal teams to ensure everything runs smoothly.
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• Managing customer enquiries, reports, inventory information and supplier purchase orders.
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• Ensuring job files are accurate and ready for the accounts team.
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What we're looking for\n
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• At least 3 years' customer service experience in a similar role.
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• Experience in transport, logistics or installations would be a big plus!
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• Excellent communication skills and a genuine passion for customer service.
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• Strong organisational skills and fantastic attention to detail.
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• Confident IT skills, including Microsoft Excel, Word and PowerPoint.
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• A positive, flexible, team-focused attitude.
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• Someone who takes ownership, uses their initiative and enjoys solving problems.
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What's in it for you?\n
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• £30,000 annual salary
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• 22 days' annual holiday
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• 6% employer pension contribution
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• Hybrid working once you've demonstrated competency in the role.
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• Monday–Friday working – enjoy your weekends!
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• 3-month probation period.
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• Supportive team environment and the opportunity to make a real impact.
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Working hours\n
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\n The office is open Monday to Friday, 8:00am–5:30pm, with 8.5-hour shifts worked within these hours. Some flexibility may be required during peak periods.\n
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Apply today to discuss further with Gabriella from ACS Staffing Solutions.\n
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