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Epergne Solutions
Senior Onsite IT Support EngineerEpergne Solutions • London, England, United Kingdom
Senior Onsite IT Support Engineer

Senior Onsite IT Support Engineer

Epergne Solutions • London, England, United Kingdom
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Role: - Senior Onsite IT Support Engineer


Job Location: -Amsterdam/Hai Phong/Tokyo/Guangzhou/Shanghai/London


Experience: -8-10 Years


Job Roles & Responsibilities: -

  • Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
  • Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
  • Deliver VIP-level support for executive users and handle real-time escalations.
  • Maintain and support AV/conference room technologies, resolving urgent issues promptly.
  • Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
  • Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
  • Use ServiceNow for incident management, SLA tracking, and documentation.
  • Support patch cycles, software deployments, and endpoint compliance with security/update standards.

Job Skills & Requirements: -

  • 8-10 years of hands-on experience in onsite IT support or end-user computing.
  • Strong expertise with Windows, macOS, iOS, and Android platforms.
  • Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
  • Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
  • Familiarity with IT asset management, ITIL practices, and frameworks.
  • Excellent interpersonal, communication, and documentation skills with cultural awareness.
  • Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
  • Prior experience providing VIP/executive support is a strong plus.



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Senior Onsite IT Support Engineer • London, England, United Kingdom

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