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Epergne Solutions
Onsite IT Support Lead ManagerEpergne Solutions • London, England, United Kingdom
Onsite IT Support Lead Manager

Onsite IT Support Lead Manager

Epergne Solutions • London, England, United Kingdom
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Role: - Onsite IT Support Lead Manager


Job Location: - United Kingdom


Experience: -10+ Years


Job Roles & Responsibilities: -

  • Lead and manage onsite IT support operations across regional offices.
  • Oversee ticket resolution, ensuring SLA compliance and handling escalations.
  • Deliver VIP white-glove support for executives and manage AV/VC services for events.
  • Align with global IT teams to ensure standardized processes and compliance.
  • Oversee device provisioning, configuration, inventory control, and asset management.
  • Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
  • Guide creation and maintenance of SOPs, documentation, and audit readiness.
  • Provide hands-on technical leadership, mentoring, and act as primary escalation point.

Job Skills & Requirements: -

  • 10+ years of IT support experience, including 3+ years in leadership/management.
  • Experience managing IT support in multinational and cross-functional environments.
  • Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
  • Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
  • Excellent communication and stakeholder management skills.
  • VIP support experience and ITIL Foundation certification preferred.
  • Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.



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Onsite IT Support Lead Manager • London, England, United Kingdom

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