Guest Services Assistant

A Stage Unlike Any Other

In 1863, a group of artists, writers, and free thinkers
gathered with a shared conviction: that the finest conversation, the boldest
ideas, and the warmest hospitality belonged together under one roof. Charles
Dickens dined here. Whistler argued here. Rodin was inspired here.

The Arts Club was born not as a venue, but as a living
expression of creative life — and it has never stopped.

At the heart of that life today are the people and spaces
that bring our club to life every day. This is more than an operation — it is
an environment where members connect, create, and return time and time again
because something about it feels truly special.

It takes an exceptional person to be part of that.

That person might be you.

Introduction

As a Guest Service Assistant at The Arts Club, you will play a key role in ensuring the smooth running of daily operations. You will provide an exceptional standard of service to members and guests, support colleagues across departments, and uphold the Club’s reputation for excellence.

Responsibilities & Requirements

Previous experience in a butler service role would be an advantage.

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  Ensure the highest standards of service are consistently maintained and exceeded.

  
  


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  Act as a first point of contact for members and guests, handling enquiries, reservations, and in-room dining requests with accuracy and professionalism.

  
  


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  Maintain tidy, organised work areas and adhere to personal presentation standards.

  
  


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  Be fully conversant with Front Office systems and ensure accurate use of Opera.

  
  


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  Provide detailed handovers between shifts and update the daily log.

  
  


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  Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments).

  
  


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  Support the Hotel Manager/Executive Housekeeper with VIP arrivals, guest profiles, and credit/banking procedures.

  
  


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  Ensure rooms are prepared to the highest standard, including amenities, coffee stations, and minibars.

  
  


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  Uphold confidentiality of guest, company, and employee information.

  
  


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  Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessments.

  
  


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  Work collaboratively with other departments and attend training or departmental meetings as required.

  
  

Skills

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  Strong communication and interpersonal skills with a professional, welcoming manner.

  
  


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  Excellent organisational skills and attention to detail.

  
  


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  Ability to manage multiple priorities and remain calm under pressure.

  
  


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  Proficiency in Opera and Microsoft Office systems.

  
  


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  Flexibility to support colleagues, adapt to changing circumstances, and occasionally cover night audit shifts.

  
  


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  Knowledge of Health & Safety requirements and safe working practices.

Shift Pattern

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  5 days on, 2 days off

  
  


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  Flexibility required to cover occasional night shifts.

In return, we offer an excellent
range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and
  sister businesses
• An exciting range of learning and development programmes
  & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to
all the above benefits

Eligibility

In line with the requirements of
the Asylum and Immigration Act 1996, all applicants must either be eligible to
live and work in the UK or must obtain permits to work in the UK prior to
application. Documented evidence of eligibility will be required from
candidates as part of the recruitment process.

We are an Equal Opportunity
Employer. We value diversity and encourage people of all different backgrounds,
experiences, abilities and perspectives to apply. However applicants must have
the Right to Work in the UK.

Note: Recruitment
agencies, we love what you do, but this time we’ve got it covered — so no need
to call us. Thanks for understanding!

Disclaimer: Your
personal data will be processed in accordance with The Arts Club’s Employee
Privacy Policy (available via the link). As part of
our recruitment activities, we may share your application and CV with companies
within The Arts Club group and affiliated businesses where this is necessary or
relevant to your application or potential future roles.