Crisis Management Centre (CMC) Analyst

Job Description

Working as part of a dedicated team covering Europe, Middle East and Africa (EMEA), a CMC Analyst primarily monitors and responds to security incidents, both internal (e.g. facilities issues impacting operations) and external (e.g. security and geopolitical events). This involves working under pressure to deliver precise and timely escalation and communication.

Secondary responsibilities include geopolitical risk analysis, threat intelligence, travel security, business continuity, investigations, and information management.

This is an opportunity to join a best-in-class Crisis Management function, gain exposure to global incidents, and develop specialist skills in crisis response, intelligence and operational resilience in the corporate security sector.

Working Pattern:

This is a business-critical 24/7 operation operating on a rotating six-week shift pattern.

Candidates will be required to work a combination of 8-hour and 12-hour day shifts, and 12-hour night shifts throughout the year, including weekends and public holidays, and to cover for colleagues during holiday, sickness, etc.

Key Responsibilities

• Crisis & Incident Management: Preparing for, escalating, responding to, and recovering from incidents in line with established guidelines; involves strategic planning, real-time decision-making, multitasking, and clear communication under pressure.

• Intelligence & OSINT Analysis: Collecting, evaluating, and interpreting information from diverse sources, including via OSINT, to identify patterns and trends for risk analysis and threat intelligence.

• Security: Safeguarding the organisation's people and assets, and information by working closely with Building Security to manage onsite incidents.

• Travel Security: Assessing and mitigating risks for business travellers; includes tracking high-risk travel, monitoring global threats, and responding to incidents.

• Business Continuity / Operational Resilience: Ensuring the organisation's ability to anticipate, prepare for, respond to, and recover from disruptive events to maintain critical service delivery.

Professional and Personal Competencies/Qualifications

We are looking for an individual who is skilled in intelligence analysis, remains calm under pressure, and is able to adapt in a fast-paced work environment.

Essential Criteria

• Higher education and/or professional experience in one of the following fields: security, international relations, intelligence, law enforcement, military or business resilience.
• Strong understanding of geopolitics, international security, and current affairs in the EMEA region.
• Willingness and ability to quickly learn and apply new technical tools and processes to support real-time incident response and operational decision-making.
• High-level written and verbal communication skills tailored to various audiences and circumstances.
• Excellent MS Office, IT, and social media skills.
• Ability to operate in high-pressure or crisis situations in a calm and efficient manner.
• Strong knowledge of open-source intelligence (OSINT) tools, techniques, and platforms.
• Eligibility to work in the UK.

Desirable

• Experience within a Security Operations Centre (SOC), GSOC or Crisis Management environment.
• Master's degree in Intelligence Studies, Security Studies or International Relations.
• In-depth regional knowledge of EMEA or areas within it, especially Middle East or Western Europe.
• Additional languages relevant to EMEA.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.