Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts - all wrapped in unmistakable Fortnum's charm.
Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit. This is a fixed term role until May 2027.
This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf. Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team.
Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor's day-to-day operations.
You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently.
Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff. *Why Work For Us : * * Competitive hourly rate + paid overtime* * Up to 40% store and restaurant discounts* * Subsidised staff meal scheme * 28 days holiday + a day off for your birthday and 5 extra wellbeing days off* * Matched pension scheme and career development opportunities * Annual staff party *subject to terms and conditions *What You'll Do : * * Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor * Develop strong relationships with internal and external stakeholders *What We're Looking For : * * Experience in a fast-paced environment in a similar role * Proven ability to deliver excellent customer service * A friendly warm approach with great people skills * Flexibility to work various shifts, including weekends, early shifts and late finishes * Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Supervisor • London, London, United Kingdom
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