Luggage Porter

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPAL
HOTEL & SPA MGALLERY

What you'll be doing...

As the Luggage Porter at the Municipal Hotel & Spa, MGallery
Collection, you will be the first and last point of contact for our guests,
setting the tone for their entire experience. This highly visible role requires
a personable, professional, and welcoming individual who takes pride in
delivering exceptional service. You will embody the warmth and charm of our
5-star hotel, ensuring every guest feels valued from the moment they arrive.

Key Responsibilities:

• Warmly
  greet all guests upon arrival and departure with a genuine smile and
  personalised service.


• Anticipate
  guest needs and proactively offer assistance with luggage from Dale Street
  to the hotel entrance (lifting and moving required) and vice versa upon
  departure.


• Organise,
  secure transport and deliver guest luggage to and from the bedroom within
  Brand timescales.


• Assist
  with opening doors, calling taxis, providing directions, and escorting
  guests as required.


• Provide
  accurate local knowledge about Liverpool’s attractions, restaurants,
  events, and transport.


• Maintain
  a strong presence at the hotel entrance, offering a professional and
  approachable demeanour at all times.


• To
  be aware of all hotel services, venues and hours of operation.


• Liaise
  closely with Concierge and Reception teams to ensure seamless guest
  experiences.


• Ensure
  the entrance area is clean, safe, and presentable at all times.


• Handle
  any guest concerns or queries discreetly and professionally, escalating
  where necessary.


• Uphold
  the hotel’s grooming and uniform standards to reflect a 5-star appearance.


• Ensure
  security awareness, monitoring the front area for any suspicious behaviour
  or safety concerns.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?

You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH