Contact Centre Agent x 2

About Strathclyde Partnership for Transport

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland.

SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life.

At the heart of this is a clear ambition: to deliver a world-class, low-carbon transport system that meets the needs of people and communities now and in the future.

SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time.

Alongside its strategic planning role, SPT delivers and supports a wide range of transport activity across the region. This includes investment in bus services, infrastructure and subway, management of major transport programmes, and the delivery of passenger-focused improvements that help keep communities connected.

SPT is now entering a period of significant transformation. Major programmes such as Bus Reform and Clyde Metro represent some of the most ambitious transport initiatives ever undertaken in the West of Scotland.

Together, they will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long-term sustainability at the heart of decision-making.

This is an organisation with a strong public service ethos, a collaborative culture and a growing national profile. For professionals who want to work at scale, influence long-term outcomes and help deliver meaningful change, SPT offers a uniquely compelling environment.

You can read more at our SPT website.

About the role

We have a great opportunity to join the Contact Centre Team as we continue to focus on the improvement of service delivery to our customers. The role will involve supporting a high volume of enquiries relating to Concessionary Travel (the National Entitlement Card), the MyBus service and general corporate enquiries. Duties will include handling inbound and outbound calls, responding to customer enquiries and processing administrative tasks. The Contact Centre Agent will report to the Contact Centre Team Leaders.

About you

You will have experience working in a Contact Centre or similar and have experience dealing with the public within the service sector. The ideal candidate will be able to work on their own initiative and work collaboratively with their peer group. They will also have good organisational, verbal and written skills and be a motivated, reliable and flexible individual.

Full time hours will be 35 hours per week working between Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.

You will be based at Buchanan Bus Station, Killermont Street, Glasgow. SPT is currently operating a hybrid working scheme which allows 40% home working.

Further details of the role and key responsibilities are set out in the job description.

Please note, this position falls into the medium-risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.

What we can offer……

Working at SPT comes with many benefits you can look forward to:

• 231 hours Annual and Public Holiday Entitlement then 287 hours after 5 years’ service
• Membership of the Local Government Pension Scheme - SPT contribute a percentage of your annualised pay in line with the requirements of the Strathclyde Pension Fund
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Salary Sacrifice Bus or Rail Season Ticket Scheme - subsidised at a maximum of £667 towards the cost
• Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union