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Athenaeum Hotel and Residences
Guest Relations ExecutiveAthenaeum Hotel and Residences • London, South-East England, Great Britain
Guest Relations Executive

Guest Relations Executive

Athenaeum Hotel and Residences • London, South-East England, Great Britain
5 days ago
Job type
  • Full-time
Job description
The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.

With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care, surprise and delight every day.

As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family-owned business where individuality is valued, and our teams feel supported, trusted and proud of the experience they create together.

The Role

  • Curate and add personalised amenities to guest rooms based on individual
    preferences, special occasions, or requests, ensuring a memorable and unique
    experience for each guest.
  • Craft and send pre-arrival emails to guests, welcoming them to the hotel, providing
    pertinent information about their stay, and offering personalised recommendations or
    arrangements to enhance their experience.
  • Host our VIP guests’ drinks and canapés receptions, provide beverages and assist
    with food requests.
  • Take responsibility for our lounge, ensuring it is properly stocked throughout the week
    and kept in a clean and tidy state at all times.
  • Be an ambassador of the hotel, and an honest and active member of the
    team.
  • Proactively seek revenue generating opportunities in tandem with good service.
  • Support the Reception in day-to-day tasks including but not limited to check-in and departure.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

  • Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
  • Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
  • Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
  • Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
  • Annual social and celebration events.
  • Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
  • Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

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Guest Relations Executive • London, South-East England, Great Britain

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