Floor Housekeeper

Join us as a Floor Housekeeper at The
Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work
for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA
Hospitality Awards. We continually strive to build and nurture a culture where
inclusiveness is part of our DNA, reflected in our values of passion,
personality, respect, working together, and creativity. We believe that a
variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as a Floor
Housekeeper you start a unique opportunity to become celebrated as
the very best in your field. You'll learn not only from your fellow Legends,
but also through our award-winning learning academy, so that you can achieve
the highest standards of craft, service, and leadership and become a legend in
your own story.

What you'll do

As a Floor Housekeeper, you'll love
what you do and take pride in taking care of our guests:

• You will be
  responsible for checking, coaching, and communicating clearly with the
  housekeeping team. You will be aware of our guests' needs, intuitive,
  flexible during their day and with a keen eye for detail. All to ensure
  our guests receives nothing but the best experience.


• Sometimes our
  guests have special requests involving special set-ups, additional
  supplies, moving furniture, collection of supplies, deep cleaning of guest
  rooms and even special occasions. Most of these requests are fulfilled by
  our Housekeeping Supervisor.

The items shared are the essence of a day in the life
of a Floor Housekeeper, but we will
make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may
be subjected to change. These currently set as:

Monday to Sunday: starting as early as 7am and last
shift finishes at 23.00pm when covering the evening floor supervisor shift.

What you'll bring

Essential
Skills and Experience

• Experience in Housekeeping: You
  have worked in a housekeeping supervisor role in a hotel.


• Attention to Detail: You can
  notice small details, like if a room is not cleaned properly.


• Team Leadership: You
  have experience helping or leading a team to do their tasks well.


• Time Management: You can
  manage your time to ensure all tasks are completed on schedule.


• Energetic: You are
  comfortable with tasks like standing, bending, and lifting light items.


• Customer Service: You are
  friendly and respectful when speaking to guests and other team members.

Preferred
Skills and Experience

• Experience in a Luxury Hotel: You
  have worked in a 5-star hotel or similar before.


• Problem Solving: You can
  handle small problems,


• Basic IT Skills: You can
  use a smartphone or computer for simple tasks like checking a schedule or
  sending a message.


• Health and Safety Awareness: You
  understand or are willing to learn safety rules about cleaning and working
  in a hotel.

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.


• Discounts with our
  hotels, and benefit from discounts at various high street and online
  shops


• Employee Perks: Enrol
  from day 1 into the Royal London Private Pension scheme (we contribute 8%
  towards your pension); Benefit from seasonal ticket loan, rental deposit
  scheme, private financial advice, and eye care vouchers.


• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.


• Social Events:
  Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.


• Referral Bonus: Earn a
  £1000 bonus when you recommend a friend.


• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are
committed to creating an inclusive environment for all employees and
applicants. If you need us to do anything to support you during the recruitment
process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that
we can discuss how we can support you through this process.