Talent.com
hays-gcj-v4-pd-online
Regulatory Administratorhays-gcj-v4-pd-online • Farnbough
Regulatory Administrator

Regulatory Administrator

hays-gcj-v4-pd-online • Farnbough
30+ days ago
Salary
£14.00 hourly
Job type
  • Temporary
Job description
Succesful candidates will be invited to an all day assessment centre W/C 22nd June

The purpose of this role is to assist with the logging of DSARs,missionplaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referralsing into the team.Additionally, you will also be responsible for identifying trends inplaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you?
  • Toplete all administrative tasks within the team which include but are not limited to: Logging DSARs,plaints and claims received into the Regulations team within 24 hours of receipt.
  • Issuing of acknowledgement letters to customers and CMCs within regulatory timeframe and responsible for daily acknowledgment exception reports.
  • Management of multiple mailboxes and ensure the agreed SLA of 24 hours is met.
  • Responsible for obtaining call recordings for the team and providing any to our CIC partner agents to support any DSARs.
  • Be able to contact customers and CMCs by phone where necessary to support any queries.
  • Check andplete the monthly CCA remediation and work with the Executive responsible in the team toplete the remainder of the process.

  • Liaise with the Escalations FOS team toplete the monthly FOS invoicing.
  • Support the FOSmission case handlers in the team with various tasks.
  • Managing any bulk imports into SBM on a daily basis requested by the team.
  • Managing dupemissionplaints from Customers and CMCs in SBM and applying the relevant action.
  • Prepare and email a schedule of DPA fail responses to CMCs weekly and a monthly update to include allmissionplaints/claims received the previous month.
What should you bring along?
  • Strong administrative and organisational skills
  • Ability to work well as a team and on own initiative
  • Ability to prioritise activities, work under pressure and manage own time
  • Knowledge of MS Office Suite
  • Previous experience in an administrative and customer service role. Preferably in the Automotive or Regulated Financial Services industry is desirable
  • Previous experience of working in aplaints environment
  • Excellent oral and writtenmunication skills
#4803297 - Declan Sassman
Create a job alert for this search

Regulatory Administrator • Farnbough

Similar jobs

Senior Regulatory Engineer

Caged Tigers South LtdChichester, England, GB
Full-time

Lead a brand-new compliance lab within an innovative tech group.Define strategy, manage testing, and support product compliance across multiple sectors.Set up and run a compliance testing lab.Guide... Show more

 • Promoted

Quality Engineer

Staffline DivisionsWesthampnett, ENG, GB
Full-time

Staffline are recruiting for a.Up to 40 hours per week (currently 38 hours per week, dependant on production requirements):. Show more

 • Promoted

HR Administrator

e-Careers LimitedHigh Wycombe, England, GB
Full-time

Are you looking to build a career working in an office environment?.Does a future in HR sound exciting?.If so, this opportunity could be for you!.Due to a severe skills shortage in the marketplace,... Show more

 • Promoted

Senior Dietary Risk Assessment Expert - EU Regulatory Lead

SyngentaBracknell, England, GB
Full-time

Syngenta is looking for a Senior Technical Expert in Dietary Risk Assessment at Jealott's Hill, Bracknell.This role is crucial for ensuring safety and compliance of crop protection products in the ... Show more

 • Promoted

EU Data Privacy Counsel — Strategic Regulatory Leader

HoneywellBracknell, England, United Kingdom
Full-time

Honeywell is seeking an experienced attorney specializing in data privacy to work primarily in the EU region while providing strategic counsel across business segments.The role involves developing ... Show more

 • Promoted

Senior Pharmacometrician: PK Modeling & Regulatory Strategy

AllucentBracknell, England, GB
Full-time

Allucent is looking for an Associate Director/Director, Pharmacometrician in Bracknell, UK.You will lead high-impact modeling and simulation efforts while mentoring teams and guiding clients throug... Show more

 • Promoted

Strategic Director, Regulatory Data Standards & Governance

AllerganMaidenhead, England, GB
Full-time

AbbVie seeks a Director of Regulatory Affairs Data Standards and Governance to lead data governance for regulatory submissions and data interoperability across RIM, R&D, Supply Chain and Quality As... Show more

 • Promoted

Hybrid Senior Compliance Manager - UK Regulatory Lead

Connect RecruitmentSlough, England, GB
Full-time

Connect Recruitment is seeking a Compliance Manager to support the Head of Compliance & MLRO in implementing and maintaining the Company’s Compliance Framework across all UK entities.The role blend... Show more

 • Promoted

Strategic Quality Improvement & Regulation Lead

Barchester HealthcareGuildford, England, GB
Full-time

Barchester Healthcare is looking for a passionate Quality Improvement and Regulation Manager to join their team.The role is essential for achieving regulatory compliance and driving continuous qual... Show more

 • Promoted

Site Administrator

Trant Engineering LtdGuildford, England, GB
Full-time +1

Operations Management/Site Operations Management.Fawley, Southampton | Full‑time | Monday–Friday.You’ll be at the heart of site operations — the go‑to person for supplier invoices, contractor queri... Show more

 • Promoted

Global Client Relationship Administrator

West Sussex.infoChichester, England, GB
Full-time

Helping people find jobs in the local area since 2008.Global Client Relationship Administrator.PeoplePay Global is a market leader within the International Payroll and Expansion industry.We assist ... Show more

 • Promoted

Associate Recruitment Administrator

AQAGuildford, GB
Full-time

Associate Recruitment Administrator.Hybrid working - min 2 days per week.Are you organised, detail-focused, and ready to thrive in a high-volume environment?.Join our Associate Recruitment team, wh... Show more

 • Promoted

Senior Regulatory Affairs Lead - Labels & Submissions

The Bountiful CompanyTring, England, GB
Full-time

The Bountiful Company is seeking a Senior Regulatory Affairs Specialist to ensure in-market regulatory compliance of dietary supplements, cosmetics, and foods.The role requires strong communication... Show more

 • Promoted

Contracts Administrator

TRS Staffing SolutionsFarnborough, England, GB
Temporary

Our client is proud to design and build projects and careers.We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best i... Show more

 • Promoted

Global RIMS & Digitalisation Leader — Regulatory Automation

GB69 (FCRS = GB069) Sandoz Ltd.Bracknell, England, GB
Full-time

GB69 (FCRS = GB069) Sandoz Ltd.RIMS strategy and digitalisation roadmap.The ideal candidate will possess over 15 years of regulatory experience and be responsible for enhancing compliance and effic... Show more

 • Promoted

Director, Regulatory Affairs, Europe

GE HealthCareChalfont St Giles, England, GB
Full-time

This role provides regulatory strategy and direction to the business regarding healthcare industry regulatory requirements for product launch, premarket submissions/registrations, and postmarket co... Show more

 • Promoted

Administrator / Trainee Paraplanner

mbfArford, England, GB
Full-time

Get AI-powered advice on this job and more exclusive features.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Director/Senior Recruitment Consul... Show more

 • Promoted

Senior Insolvency & Restructuring Administrator – Hybrid

QuantumaMaidenhead, England, GB
Full-time

An independent advisory firm is seeking a Senior Administrator for their Insolvency & Restructuring team in Maidenhead.You will manage your own caseload including Trading & Pre-Pack Administrations... Show more