How the role will make an impact:
We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided; experience of the Hardware industry would be a benefit but not necessary.
Main Tasks & Responsibilities:
Key Skills:
Key Competencies:
Drives Results - Pays close attention to the customer needs and questions.
Customer Focus - Tailors your approach based on the customer's needs.
Communicates Effectively - Asking questions to gather all the necessary information to resolve the queries correctly.
Benefits
About Us:
We are not just another manufacturing company; we are part of something bigger!
We are Quanex, a global, publicly traded manufacturing company serving OEMs in the fenestration, hardware, cabinetry, solar, refrigeration, security, and outdoor products markets.
Our mission is to positively impact our customers, employees and shareholders and put them at the centre of everything we do, through innovation technology and best-in-class customer service.
Health & Safety Responsibilities:
In our company, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.
Join us, and be part of a team where your safety is as important as your success.
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