Talent.com
Service Desk Team Lead
Service Desk Team LeadSysco GB • London, England, UK
No longer accepting applications
Service Desk Team Lead

Service Desk Team Lead

Sysco GB • London, England, UK
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Team Lead Service Desk (Europe)
Hybrid - London.

Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time permanent basis.

Reporting to the Service Desk Manager this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations performance adherence training metric reporting and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement.

Key Responsibilities

  • Lead daily operations of the Service Desk team ensuring schedule adherence service metrics and individual performance are maintained
  • Analyse team performance to identify areas for coaching improvement and training
  • Mentor team members on career development plans diversity and inclusion and annual goal attainment
  • Conduct call audits and ticket reviews to maintain quality standards
  • Act as a customer liaison to resolve escalated issues
  • Participate in and lead training sessions for new hires and existing team members
  • Collaborate with other functional leads on process development and knowledge management
  • Act as escalation point for unresolved incidents and interdepartmental conflicts
  • Lead post-incident critiques to drive continuous improvement
  • Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness
  • Assist with special projects as assigned

Skills and Experience

  • Extensive experience in a Service Desk or similar support environment
  • Proven leadership negotiation and conflict resolution skills
  • Exceptional customer support and interpersonal skills
  • Excellent verbal and written communication; superior phone etiquette
  • Strong initiative attention to detail and judgment
  • Ability to multi-task and participate in flexible schedules/on-call rotations
  • Deep knowledge of enterprise hardware/software Microsoft Office Active Directory JIRA and network tools
  • Advanced troubleshooting skills and professional team collaboration

Education and Certifications

  • Degree or equivalent experience preferred
  • IT Service Management (ITSMv3) certification preferred
  • Microsoft Certified Systems Engineer (MCSE) certification is a plus

Additional Information :

At Sysco International everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you.


Remote Work :

No


Employment Type :

Full-time


Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Experience: years
Vacancy: 1
Create a job alert for this search

Service Desk Team Lead • London, England, UK

Similar jobs

IT Service Desk Team Lead

McsmcCity Of London, England, GB
Full-time

MCS is an independent company specialising in building services, particularly in the design, installation, and delivery of mechanical and electrical engineering solutions.As our company continues t...Show more

 • Promoted

Deskside Team Lead

WeAreTechWomenGreater London, England, United Kingdom
Full-time

Reporting To: Service Delivery Manager.The Deskside Team Lead manages the day‑to‑day operation of a Tech Bar service and Deskside Support team, ensuring a high‑quality, customer‑focused end‑user ex...Show more

 • Promoted

Tech Lead, Service Desk

NorstellaGreater London, England, United Kingdom
Full-time

Tech Lead, Service Desk – Norstella.Location: London, United Kingdom.Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to...Show more

 • Promoted

BDR Team Lead | B2B SaaS | Series A

Tipped RecruitmentCity of London, ENG, GB
Full-time

F30D; Business Development Team Lead | Vertical Team Lead.F4CD; Buzzing Central London office, Kings Cross.F4B8; Salary range: 55k-65k base | ~ 100k OTE.This is a genuinely strong product with real...Show more

 • Promoted

Service Desk Team Lead

Crestwave SolutionsCity Of London, England, GB
Full-time

Our client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader.This is an exciting opportunity to lead a dynamic team in a fast-paced help de...Show more

 • Promoted

Service Desk Team Leader

Sharp Business Systems FranceGreater London, England, GB
Full-time

Based on-site within London Borough of Newham.To lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy.To be a motivatio...Show more

 • Promoted

Customer Service Team Lead

UPSGreater London, England, GB
Full-time +1

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, ...Show more

 • Promoted

Cybersecurity Service Delivery Lead

CybanetixGreater London, England, United Kingdom
Full-time

A leading cybersecurity firm in the UK is seeking an experienced operational delivery manager to oversee service delivery performance and ensure client satisfaction.The ideal candidate will have a ...Show more

 • Promoted

Lead GPU/HPC Service Desk Engineer

Carbon3ai Limited.Greater London, England, United Kingdom
Full-time

A growing technology company in Greater London is seeking an experienced Lead Service Desk Analyst to oversee technical support operations for their AI cloud services.The role involves leading a se...Show more

 • Promoted

Senior Service Desk Engineer - 2nd/3rd Line, VDI Focus

Insight InvestmentGreater London, England, United Kingdom
Temporary

A leading asset management firm is seeking a Senior Service Desk Analyst for a 12-month contract in London.This highly technical role involves supporting the Service Desk and resolving both softwar...Show more

 • Promoted

Hybrid Service Desk Analyst (1st Line) – ITIL & Growth

Wanstor LimitedGreater London, England, GB
Full-time

A technology solutions provider is seeking a motivated Service Desk Analyst to enhance customer experience by addressing technical issues, managing incidents, and maintaining user accounts.This rol...Show more

 • Promoted

Senior IT Service Desk Lead - Windows 10/11, M365 & Azure

Allen LaneCity Of London, England, GB
Full-time

A leading recruitment firm is helping the London Borough of Newham find a Senior Service Desk Analyst.This position requires strong experience in IT support and excellent customer service skills.Th...Show more

 • Promoted

Tech Services Team Lead

monday.comGreater London, England, United Kingdom
Full-time

We are looking for a visionary.In this role, you won’t just manage a team; you will architect the future of how professional services are delivered at monday.You will lead a team of Solution Archit...Show more

 • Promoted

Team Lead

Capital on TapGreater London, England, United Kingdom
Full-time

We’re Capital on Tap 👋💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier.Today, we provide an all-in-one business credit card & spend manageme...Show more

 • Promoted

Senior IT Service Desk Lead - Drive SLA Excellence

KiGreater London, England, United Kingdom
Full-time

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts.In this role, you'll ensure efficient delivery o...Show more

 • Promoted

Service Desk Leader - Hybrid London, ITIL-Driven Excellence

Context RecruitmentCity Of London, England, GB
Full-time

A well-established organisation in London is seeking an experienced Service Desk Manager to lead its IT support function in a hybrid working environment.This role involves managing the Service Desk...Show more

 • Promoted

Technical Team Lead

E-SolutionsGreater London, England, United Kingdom
Full-time

Lead the design and development of scalable solutions using Power Apps, Power Automate, Power BI, and Power Pages.Define solution architecture, technical standards, and best practices for Power Pla...Show more

 • Promoted

Service Desk Lead

Red King ResourcingCity Of London, England, United Kingdom
Permanent

A growing and well‑established Managed Service Provider is looking to bring in a Service Desk Lead to oversee and develop their support function.This is a great opportunity for someone currently op...Show more