Domestic Supervisor

Job overview

We are looking to recruit self-motivated individual to join the Domestic Department at Worthing Hospital as a Domestic Supervisor , who can work on their own and/or as part of a team, the post holder will be responsible for managing Domestic staff on a daily basis ensuring National Cleaning Standards are upheld.

Additional details: Between Monday and Sunday, 37.5 hours per week (day time)

Should you require Additional Support with completing your Application, please contact the Facilities and Estates Recruitment Team via email below:

Before applying for the position, please review the job description and person specifications to ensure your qualifications and experience meet the required criteria.

Main duties of the job

The post holder will be responsible for managing Domestic staff, which will include Appraisals, Health and Wellbeing Management, Monitoring Standards, Rotas, Mandatory Training.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us

Communications and Relationship skills

• Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
• Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
• To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
• To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
• Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
• To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
• Take a leading role in any departmental Information Technology initiatives.
• Provide advice and support to the Domestic team.

Qualifications and Experience

• As per Job Specification

Analytical and Judgemental skills

• To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
• Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate
• Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.

Planning and Organisational skills

• Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logistical problems
• Respond to the bleep and subsequent messages, deploying staff appropriately.
• Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.

Person specification

Experience

Essential criteria

• Level NVQ 3 in a management discipline or equivalent experience
• Experience of supervising a multi-disciplined work force. Knowledge of various cleaning methods including Hydrogen Peroxide.

Desirable criteria

• IOSH
• Experience in the role of a Domestic Assistant or equivalent front line service

Skills

Essential criteria

• Develop and maintain good communication with people, and at all levels about difficult matters and / or in difficult situations Being aware of the disposition of patients and visitors and using appropriate communication
• Ability to assess how to safely transport hospital equipment and utilise appropriate manual handling techniques. Assess and understand technical equipment (ie Hydrogen Peroxide Cleaning ) Understanding of Health & Safety and Environmental Regulations for safe transfer of patients and in general terms relating to visitors and staff.
• Ability to prioritise work Ability to understand rosters / rotas Ability to plan ahead and assess positions in terms of maintaining storage areas

Equality, Diversity & Inclusion

Essential criteria

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications