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AccorHotel
Night AuditorAccorHotel • Newcastle upon Tyne, England, UK
Night Auditor

Night Auditor

AccorHotel • Newcastle upon Tyne, England, UK
5 days ago
Job type
  • Full-time
Job description

Main purpose:

  • You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
  • Take ownership for the security and safety of the guests
  • To have a good knowledge of the Hotels facilities
  • Ensure that you have full understanding and tractability of all correspondence relating to bookings

Overview of duties

  • Ensures guests have a smooth running stay at the hotel.
  • Organises the customer welcome and care provided by your team
  • Follows the night audit procedure comprehensively
  • Works through the shift check list to ensure corridors are checked newspapers delivered breakfast lists amended and such like tasks are completed.
  • Helps meet the departments quantitative and qualitative targets
  • Implements brand and Group projects

Customer relations

  • Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty.
  • Takes into account and anticipates guests needs
  • Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution

Qualifications :

Essential

  • To be flexible.
  • Have a can do attitude.
  • Able to work shifts.

Skills and Abilities

  • Professional communication skills.
  • Able to communicate with business and colleagues in person by telephone and in writing.
  • Awareness of diversity issues and works in a positive non-discriminatory way.
  • Ability to work independently.
  • To have a thorough understanding of H&S regulations.
  • Ability to build rapport quickly with Senior Management.
  • Ability to solve problems within area of work knowledge.
  • Able to work with a variety of tasks.
  • Accurate and thorough approach.
  • Worked in a similar environment.

Personal Qualities

  • Must be punctual and reliable.
  • Must be adaptable.
  • Be self-motivated.

Experience/Qualifications

  • First aid training.
  • Intermediate food hygiene certificate.

Desirable

  • NVQ in hospitality.
  • OLevel/GCSE.

Live within a commutable distance to the hotel

Due to the nature of the industry flexibility in working hours is essential.


Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Night Auditor • Newcastle upon Tyne, England, UK

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