Concierge

Concierge at Riverstone Fulham. £36,261 a year
starting salary, plus performance-related bonus.

Be a part of something new and exciting; find your place
at Riverstone.

Let’s start with what is a Riverstone Residence? Think of a
blend of outstanding apartments, with the services of a private members club
and a luxury hotel. Riverstone offers a community for over 65’s that assists
with maintaining an active, independent and rewarding lifestyle whilst offering
the reassurance of service, security and well-being support.

The best of what you love about hospitality – varied
role delivering a great experience, but without the demands and job insecurity
that can go with traditional hospitality roles.

The concierge team (day team and night team) provides a
24-hour hospitality services to the residents in their luxury apartments,
including our exceptional amenity spaces including spa, gym, cinema, club room,
bars and restaurant. Variety is everything in this role, from warm and
welcoming chats, to checking all areas are just so, sorting IT fixes, resolving
issues, booking tickets and activities, providing valet parking (so a driving
license if essential), through to serving a coffee in the espresso bar…and so
much more. Our concierge team are on hand come rain or shine to make sure our
residents live the life they want to live.

More flexibility to live the life you want to live – the day
concierge team operate on a 12-hour shift pattern (11.5 working hours) working
7 days in every 14-day rota cycle. This role equates to a 3.5-day week working
an average of 40.25 hours. This working pattern may evolve as we continue to
grow and learn from our colleagues, what best supports their needs and
wellbeing.

This role is
right for you if…

• You have
  a genuine and deep-rooted interest in others and enjoy building long-term
  relationships. You are great listener, show real empathy and have that
  ‘real feel’ for how to anticipate the needs of others.


• You want
  to take your experience and passion for high end service (possibly, but
  not necessarily gained in hospitality, travel or retail) and step out of
  the conventional sectors to be part of creating a new lifestyle choice for
  the over-65s in central London.

Key responsibilities of the
Concierge Team:

• Be the first point of contact for residents needing the convenience
  and friendliness of a concierge service to sort, to book, to greet, to
  advise, to deliver and to direct as necessary to meet their needs. For
  example, making restaurant reservations to booking activities and events.


• Manage communication with our residents, including through our
  resident app.


• Conduct regular security and compliance checks.


• Provide hands-on support in dealing with incidents and emergencies,
  including administering first aid and coordinating with emergency services,
  in accordance with our procedures. Full training provided.


• Ability to help residents park their cars so a driving licence will
  be required.


• Good IT skills will be a big asset to help our residents with their
  IT questions and any support needed


• Ensure all areas are immaculately presented and maintained to the
  highest standards.


• Support the wider residence team and contribute to continuous
  improvement of our services.

This is for you if you are:

• Experienced
  in the delivery of high-quality customer service
• Have an affinity with Riverstone’s profile of residents.
  
• Strong organisational skills, attention to detail,
  and an ‘all hands-on deck’ approach.
• Knowledgeable and experienced in working within a
  multi-service operational business
• Hold a valid
  driving license (desirable)

A rewarding role

• Starting salary
  of up to £36,261 (gross) based on experience, plus performance-related bonus
• Some of the
  benefits that you will have access to include:
• Enhanced pension
• Life assurance
  cover
• Season ticket
  loan scheme
• Free meals on
  duty
• Annual Health
  Screening
• Save with
  us – access a range of discounts and cashback from hundreds of retailers
  on every day (and special day) items.

About
Riverstone

Riverstone’s
ambition is to create exceptional London living for people over 65.

Riverstone is
addressing the needs of a new generation of older Londoners with a best
-in-class product that will extend and enhance the independent lifestyles they
enjoy. It will allow them to stay in the neighbourhoods they love and enable
them to live the life they want to live. With high specification apartments in
central locations, Riverstone's residents will benefit from first -class
facilities, a like-minded community, hotel-like hospitality and - when needed -
highly personalised, discreet care.

Our two
exceptionally designed developments in Fulham and Kensington were the first of
many as we grow. Both opened in 2022. Our next location Riverstone Bishops
Avenue is due to open in 2026.

Riverstone is
backed by Goldman Sachs, which is supporting the business’ ambition to build a
portfolio of residences in prime central London locations.

If you are
our future Concierge, please apply!