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Wren Kitchens
Customer Service AdvisorWren Kitchens • Barton-upon-Humber, UK
Customer Service Advisor

Customer Service Advisor

Wren Kitchens • Barton-upon-Humber, UK
30+ days ago
Salary
£27,308.00 yearly
Job type
  • Permanent
Job description

About The Role

We’re looking for a Customer Service Advisor to join our team at The Nest in Barton-upon-Humber!

You’ll play a key role in supporting our customers throughout their journey with Wren. Working across a variety of customer service functions, you'll handle enquiries through multiple channels, take ownership of cases and work collaboratively with internal teams to deliver positive outcomes and exceptional customer service.

You will be a trusted point of contact: ensuring every interaction is handled professionally, efficiently and with care.

This role offers 40 hours per week with a basic salary of £27,308 plus up to £2,000 yearly bonus.

What Wren offer:
  • Life Assurance after 2 years’ service
  • Access to Benenden health and discount platform after 1 years of continuous service
  • Personalised progression plan with clear career opportunities
  • Individual training budget for personal development
  • Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
  • Eye Care Vouchers
  • Refer a Friend Scheme
  • Free onsite gym
Main Responsibilities:

About You

Desired Skills and Knowledge:
  • Passion for delivering outstanding customer service
  • Strong problem-solving skills with the ability to take ownership of customer issues
  • Excellent communication skills, both written and verbal
  • Ability to build rapport and demonstrate empathy when supporting customers
  • Strong organisational skills with the ability to prioritise workload effectively
  • Comfortable working in a fast-paced environment with changing priorities
  • Good IT skills, including Microsoft Office and customer management systems
  • Flexible and adaptable approach to different customer service functions
  • Reliable with excellent attendance and timekeeping
  • Previous customer service experience is desirable but not essential, as full training will be provided
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Customer Service Advisor • Barton-upon-Humber, UK

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