Guest Services Assistant - Zero Hours

The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major
expansion and renovation with an investment of over £80 million, marking a new
and exciting chapter in our history. The resort has been transformed with the
addition of The Masters Suite, a stunning new event space, 149 additional
bedrooms, a state-of-the-art leisure club and a host of other enhancements that
elevate the Belfry experience like never before.

We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.

RECEPTION & GUEST SERVICES

The Reception and Guest Services team ensures exceptional
service for every guest, welcoming over 300 daily check-ins and outs. With
outstanding customer service, they exceed expectations by assisting with
procedures, providing information, and addressing concerns. Their dedication
creates a warm atmosphere, leaving guests with a positive impression of their
stay at The Belfry Hotel & Resort.

Salary

The on target earning potential for this role is £13.17 hourly rate,
compromising of a base hourly rate of £12.71 plus a qualified estimate of £0.46
gratuities per hour.

About the role

This role is for 24 hours over Friday, Saturday and Sunday.

As a Guest Services
Assistant, your role will be to:

• Meet
  and greet guests upon their arrival at the Hotel, assisting with luggage
  where necessary and ensuring first impressions are both professional and
  friendly.


• Ensure
  all Porters carry out their duties to departmental standards on a day to
  day basis


• Store
  all left luggage, e.g. for early arrivals or late departures, in the
  porters lodge ensuring it is both tagged and secure.


• Assist
  guests with luggage to and from their bedrooms as required, explaining the
  bedroom facilities and Hotel services as required.


• Ensure
  all guests queries and enquiries are dealt with promptly and efficiently
  and in a courteous manner.


• Ensure
  you are fully conversant with all facilities and services offered within
  the Hotel and the surrounding area.

About you

• You
  are passionate about delivering a fantastic service to our guests


• You
  enjoy engaging in conversation, talking about our products and the resort


• You
  are a natural when it comes to selling


• You
  are outgoing and enthusiastic


• You
  have a can-do attitude and are proactive


• Experience
  working in a hotel or resort could be helpful, but isn’t required

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award
from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the
Midlands, prioritises giving back to our local community and protecting
wildlife. We integrate ESG into everything we do, from charity initiatives,
raising over £20,000 last year, to golf course maintenance. We track charitable
work at personal, departmental, and resort-wide levels to showcase our
community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values
each individual’s contribution and growth, whilst supporting each other’s
success - regardless of department or role. Our Belfry Beliefs – Make a
Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't
just words; they're the foundation of our culture and the essence of who we
are.

If you're seeking a place where you can contribute, grow, and have a
lasting impact – then the Belfry Hotel & Resort is the place for you.