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Careline Support Ltd
Call HandlerCareline Support Ltd • Ringwood, BH24 3FA
Call Handler

Call Handler

Careline Support Ltd • Ringwood, BH24 3FA
30+ days ago
Salary
£12.50 hourly
Job type
  • Full-time
  • Part-time
Job description
  • Full time shifts: 7:00am - 3:00pm, 4 on 4 off
  • Part time shifts: 7am - 12:00Noon
  • Hourly rate: £12.50 per hour
  • Location: McCarthy House, Ringwood, BH24 3FA

Do you want a role where you can make a difference?

What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

  • Accurately logging each call and inputting information into our CRM call handling platform
  • Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

  • Customer service experience whether that be from call centres, retail, hospitality, or the care sector
  • Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
  • Someone with an empathetic approach
  • Good standard of English and ability to enter data into systems accurately
  • Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

What you can expect in return

  • Competitive rates of pay, dependent of experience, typically £12.50 per hour
  • Fantastic Colleague benefits
  • Supportive and friendly team
  • Extensive training from initial induction and throughout your career
  • Career development opportunities
  • Safe, secure and contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you’ll be making a positive difference every day

Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!)

This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.

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Call Handler • Ringwood, BH24 3FA

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