People Services Assistant

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the People Team and the Role

The People Team manage the full employment lifecycle within THG, from candidate attraction and onboarding, through to learning & development and employee relations.

Reporting to the People Services Team Manager, the People Services Assistant is responsible for the smooth running of the People Shared Services function within THG. In addition to providing a world‑class administrative service to the People Team, the post holder will also provide assistance with the maintenance of THG’s HR system and advice to line managers on people processes.

Responsibilities

• Collate all relevant new starter documents ensuring internal and legal compliance.
• Support with new starter induction process.
• Maintaining electronic personnel files.
• Ensuring probations are completed and reported.
• Assist stakeholders of various levels with assistance and advice on HR processes and procedure.
• Ensuring leaver process is followed by managers.
• Ensuring that leavers are logged accurately in the HR system for accurate recording and payroll purposes.
• Completing confirmation of resignation letters as necessary.
• Raising change of term letters, ensure all information is accurate.
• Accurately update the system to reflect changes within the relevant information.
• Make certain that managers are following the correct sign off procedure prior to any change of terms being processed or completed.
• Regularly auditing that documents are received back signed by the employee and placed in the personnel file.
• Processing all requests for contracts submitted via the Talent team as per sign off process.
• Ensuring that contracts are delivered and signed via the DocuSign portal for accurate recording purposes.
• Understanding the variety of templates used for various countries, departments, job roles and Acquisitions.
• Ensure all data has been added accurately, across all teams.
• Supporting the Team Leader with processing International payroll information/data on weekly basis.
• Work closely with our stakeholders in our International locations.
• Inputting new starters into the system with 100% accuracy.
• Updating reporting lines to ensure organizational structure is accurate.

Requirements

• Experience of working effectively within a team environment.
• Providing guidance and clarification to Managers and employees on a wide range of administrative processes.
• Used to balancing a range of priorities and delivering to deadlines.
• Handling complex queries, analyzing information and problem solving.
• General competent IT skills such as Microsoft Office suite.
• HRIS experience (Frontier Software)
• Knowledge of HR and/or payroll processes and procedures
• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face‑to‑face and virtual appointments with our in‑house GP.
• Access our in‑house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to on‑site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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