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AccorHotel
Front Office Multi-Skilled Team MemberAccorHotel • Ipswich, England, United Kingdom
Front Office Multi-Skilled Team Member

Front Office Multi-Skilled Team Member

AccorHotel • Ipswich, England, United Kingdom
30+ days ago
Job type
  • Part-time
Job description
Job Description

Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.

  • Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
  • Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
  • Respond promptly and courteously to guest inquiries and requests throughout their stay
  • Handle phone calls professionally, providing information about hotel services and local attractions
  • Accurately process payments and maintain financial records
  • Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
  • Collaborate with other departments to ensure seamless guest experiences
  • Address and resolve guest concerns in a timely and empathetic manner
  • Maintain an organized and tidy front desk area
  • Adapt to changing priorities and manage multiple tasks in a fast-paced environment
  • Ensure compliance with hotel policies and safety procedures
  • Able to work day and night shifts
  • MUST LIVE IN THE UK
  • Please email your cv to fom@novoips.co.uk

Qualifications

  • Proven customer service experience, preferably in the hospitality industry
  • Fluency in English with excellent verbal and written communication skills
  • Prior experience with OPERA cloud property management system is highly desirable
  • Strong multitasking abilities and efficient time management skills
  • Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
  • Proficiency in basic computer applications and ability to learn new software quickly
  • Flexible attitude with willingness to work various shifts, including weekends and holidays
  • Problem-solving skills with the ability to make decisions in a fast-paced environment
  • Professional appearance and positive, enthusiastic attitude


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Front Office Multi-Skilled Team Member • Ipswich, England, United Kingdom

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