Retail Store Manager

The Role (AKA: The Person Who Makes Everything Run Smoothly) As our Retail Store Manager, you’ll be the heartbeat of the shop — leading the team, shaping the customer experience, and keeping the store running like a well-oiled machine. You’ll be hands-on, people-focused, commercially switched-on, and not afraid to roll up your sleeves. What You’ll Be Doing * Leading, motivating, and developing a small, friendly team * Keeping stock levels sharp and supplier relationships strong * Making sure the store looks great, feels welcoming, and runs safely * Driving sales through smart merchandising and local promotions * Handling customer queries, bespoke orders, and the occasional curveball * Owning health & safety and compliance * Reporting on KPIs and helping shape future store strategy What You Bring * Proven retail management experience (DIY/hardware/trade = big bonus) * Confident leadership and people-management skills * Commercial awareness and a practical, problem-solving mindset * Strong communication and customer service instincts * Comfortable with EPOS systems and basic financial reporting * A genuine interest in DIY, home improvement, or tools (we love that stuff) Perks & Benefits * Competitive salary + bonus scheme * Staff discount on everything (dangerous if you love tools) * Training and development opportunities * A sup...