Night Concierge

Join our vibrant team at Covent Garden Hotel as a Night Concierge, where every night brings new opportunities to
exceed guest expectations and make their stay truly memorable. As part of the
renowned Firmdale Hotels family, we pride ourselves on providing exceptional
service in the heart of London.

As a Night Concierge, you'll play a pivotal
role in ensuring the smooth operation of our concierge desk during evening
hours. From warmly welcoming guests to assisting with luggage and facilitating
seamless check-ins and check-outs, you'll be the reassuring presence that
ensures our guests feel attended to and cared for throughout their stay.

Responsibilities:

• Manage the concierge desk independently during
  evening shifts, maintaining the highest standards of service excellence.


• Greet and assist guests upon arrival,
  providing personalised attention and anticipating their needs.


• Handle incoming calls efficiently and
  courteously, providing information and assistance as required.


• Assist guests with luggage, ensuring their
  belongings are safely transported to their rooms.


• Respond promptly to guest requests and
  inquiries, demonstrating a proactive and accommodating attitude.


• Collaborate closely with other team members to
  ensure a cohesive and supportive work environment.


• Uphold the hotel's standards of presentation
  and professionalism at all times, embodying warmth and attention to
  detail.


• Maintain a thorough knowledge of hotel
  facilities, services, and local attractions to enhance the guest
  experience.


• Adhere to security procedures and protocols to
  ensure the safety and well-being of guests and colleagues.

What you Need:

• A genuine passion for delivering exceptional
  customer service and creating memorable guest experiences.


• Strong teamwork skills, with a willingness to
  collaborate and support colleagues.


• Impeccable personal presentation and a warm,
  engaging demeanour.


• Attention to detail and a proactive approach
  to problem solving.


• Enthusiasm for working in a dynamic
  hospitality environment, with a flexible attitude towards shift patterns.


• Previous experience in a similar role or
  hospitality setting is advantageous but not essential.

What
We Offer:

• Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.


• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.


• Health cash
  plan (including contributions towards dental, optical, alternative
  and complementary therapies)


• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants


• Complimentary meals on shift
  


• Referral bonus scheme for
  recommending top talent


• Flexible scheduling without
  split shifts


• Dry cleaning service for
  work attire and discounted personal dry cleaning


• Enhanced holiday allowance
  based on length of service


• Season ticket loan for
  convenient commuting


• Ongoing training,
  professional development, and fully funded English lessons


• Regular social events, team
  activities, and fitness sessions


• Benefits like cycle to work
  scheme and annual long service awards


• One allocated paid day per
  year for volunteering work


• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks


• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025


• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade


• Manager of the Year – Helle Jensen –
  Cateys 2024


• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024


• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024


• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025


• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025


• Dorset Square Hotel – AA Breakfast Award
  2025


• Ham Yard Hotel, Covent Garden Hotel and
  Haymarket Hotel – Two Michelin Keys 2024


• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024


• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award


• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024


• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world


• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys


• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/s/

If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.