Reception Manager

Wagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service. Set across multiple terraces with striking views of London's skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience.

As part of ETM Collection within ETM Group, Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role Overview:

At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments. You're not just managing bookings - you're shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values.

Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Reception Managers play a vital role in delivering an exceptional front-of-house experience. You will oversee reservations, manage guest flow, and ensure every interaction is handled with professionalism, warmth, and attention to detail.

Working closely with your General Manager and wider management team, you will take ownership of the reception operation, including team leadership, booking management, and guest relations. This is a hands-on role where you will lead from the front, support your team, and ensure the reception area operates with efficiency and precision at all times.

If you are highly organised, guest-focused, and passionate about delivering outstanding first impressions, this is an opportunity to grow within one of London's leading hospitality groups.

Company Benefits:

* Competitive industry pay (based on salary & Tronc)
* Guaranteed 48 hours per week contract
* 50% discount for you and up to 5 friends at any of our venues
* 5.6 weeks paid annual leave
* Pension
* Quarterly Bonus Scheme
* Generous employee referral scheme
* Discounted shopping at many high street stores
* Cycle to work scheme
* Access to Wagestream for better money management
* Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
* Group wide Learning and Development opportunities
* Complementary hot drinks in your venue
* Complementary meal on shift
* Your birthday lunch is on us

The Ideal Candidate Will Present:

* Proven Experience: You have experience in a reception, reservations, or front-of-house management role within a premium or high-end hospitality environment.

* Leadership Skills: You are a confident and organised leader, able to manage and develop a reception team.

* Guest-centred Approach: You are passionate about delivering a warm, polished, and professional guest experience.

* Organisation & Attention to Detail: You can manage reservations, guest flow, and table planning with precision.

* Communication Skills: You communicate clearly and professionally with guests and internal teams.

* Commercial Awareness: You understand the importance of reservations management in driving covers and maximising revenue.

* Problem-Solving Ability: You are proactive and confident in resolving guest queries and handling challenges.

* Hands-On Approach: You lead from the front, ensuring the reception area runs smoothly and efficiently at all times.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.