Marcus by Goldman Sachs, Product Manager, Associate, London

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT
Goldman Sachs is looking for a Product Manager to join the growing Product team within the Assets & Wealth Management Division. The ideal candidate is extremely resourceful with prior experience managing/launching successful products, leading agile teams, and driving decision-making across cross functional groups.

The Product Manager will be responsible for building enhancements, integrating with the firmwide infrastructure and managing the core banking digital platform. You will engage with key stakeholders across business, second line teams, product, engineering, and brand teams to develop, prioritize and own a part of the product roadmap for Goldman Sachs. You will drive the agile development process to deliver new features and functionality, identifying and measuring key metrics to ensure a best-in-class customer experience across our web and mobile properties.

This is an opportunity to make an impact in the industry – delivering value to the customer through delightful UX and thoughtfully curated features. In this role, you will join a team committed to superior customer experience, operating at a fast pace to enhance the GS Deposits product line.

What you’ll do:

• Lead cross functional teams to define and design differentiated products and experiences across the customer cycle.
• Define feature development, build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences
• Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development
• Research industry trends and features to develop and pitch recommendations for the product roadmap
• Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers
• Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
• Interface with our customers to build delightful experiences
• Own and drive a product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience

REQUIREMENTS

• Bachelor’s degree required, or equivalent
• 4+ years of product management experience in a fast-paced, agile product development environment
• Experience of owning a backlog, leading cross functional teams and managing/launching successful products
• Ability to communicate complex issues to a wide array of internal stakeholders
• Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities
• Prior experience of managing & optimizing digital customer journeys, ideally in retail financial services
• Prior consumer banking/financial services experience
• Hands on experience on MarTech tools and platforms like ACM, Target, Braze
• A thorough understanding of digital rights management, content approval process/design, workflow operations and campaign operations
• Proven ability to drive meaningful change in a controlled and agile manner
• Strong communication skills, both written and oral
• Good analytical and problem-solving skills
• Team contributor who works well with others
• Experience working in agile business and technology development structure
• Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
• You are an innovator with a deep understanding of digital channels, a track record of innovation and a focus on increasing sales while decreasing cost per acquisition
• Knowledge of iOS and/or Android mobile and tablet platforms

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.