Guest Service Manager

Hampton by Hilton Newcastle is recruiting
a full time Guest Service Manager. We want a confident communicator who brings
personality and shine to our team.

The perfect candidate will have supervisory
or management experience in the hospitality industry, ideally having worked in
a hotel, bar or restaurant.

Hours: 40 hours per week (working a mix of 8-hour
and 12-hour shifts)

Shifts: 4 or
5 shifts per week (including mornings, evenings and weekends)

Main Roles &
Responsibilities

• Managing a team of Guest Service, and
  Food & Beverage assistants.


• Working across all departments including
  reception, bar & kitchen


• Helping guests & creating positive
  experiences


• Manage hotel room inventory &
  checking guests in/out


• Managing bills & payments


• Prepare food, clean, tidy, restock, take
  deliveries.


• Running the bar


• Follow all food safety, licensing and
  health and safety policies to work safely

You will have 'Hamptonality'

• Great energy and a can-do attitude


• Great at managing people, and you love
  chatting with guests


• Skilled multitasker who can balance hard
  work with great service


• Clear communicator fluent in English (and
  other languages a plus!)

Useful Experience

• Supervisor or management experience in
  hospitality industry


• Knowledge of hotel reservation systems


• Knowledge of Food Safety & Licensing
  laws

Perks

• Permanent contract with salary exceeding
  national living wage.


• Paid breaks for shifts that exceed 6
  hours.


• Hilton Team Member Travel Program, giving
  discounted stays across 7,000+ hotels worldwide. Including 50% off food
  & drink.


• Hilton University platform and FLOW for
  all training requirements.


• WeCare app – to support your mental,
  physical, social and financial wellbeing.


• BHN Extras! - bYond
  prepaid shopping card, discounted digital gift cards.


• Eye Care voucher scheme – for free
  eye tests and help towards prescription glasses

If this sounds like the job for you, please
get in touch!