Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people-first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high-quality way.
Our mission is to deliver a flawless customer experience for our partners.
We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.
Role description
As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries.
After completing e-learning training for each project, you'll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone.
You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket.
On average, our agents earn between €15 and €20 per hour.
What we’re looking for
You’re comfortable with technology
You enjoy problem-solving, and you’re curious and dynamic
You’re a strong communicator, both written and spoken
You’re available at least 20 hours per week
What we offer
Set your own schedule
Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
100% remote work – from wherever you are
Customer service agent (fully remote) • Newcastle upon Tyne, Tyne and Wear
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