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HR Shared Services Team LeadFirstPort • Worcester
HR Shared Services Team Lead

HR Shared Services Team Lead

FirstPort • Worcester
30+ days ago
Job type
  • Full-time
Job description

Job description

Job Role: HR Shared Services Team Leader

Location: Hybrid, Luton/Worcester Office

Hours: 35 per week, Monday to Friday

As HR Shared Services Team Lead you will be:

  • Leading and developing the MyHR (Shared Services) Team to provide an excellent ‘People’ service to our colleagues.
  • Identifying opportunities to drive increased performance, capability and effectiveness across the HR services team.

This role reports to the People Services Manager and has a team of HR Administrators of up to 5 direct reports.

Main Responsibilities

  • Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
  • Work to achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
  • Monitor daily service requests/work tasks and call volumes with resources being rotated to meet demands to ensure smooth operations of HR Services.
  • Ensure that service requests/work tasks are well organised, prioritised and delegated to HR Administrators on a daily basis, ensuring work is completed within agreed SLAs.
  • Identify early service requests/work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
  • Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
  • Support HR Administrators and new team members with day to day work tasks/service requests and developing their skills and knowledge.

Skills & Experience

  • Experience of managing people within a HR Shared Service environment.
  • Proven understanding of end to end HR processes, HR policies and procedures.
  • Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
  • Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets/deadlines.
  • Able to manage multiple customer requirements cases simultaneously.
  • Proven ability to influence effectively across all levels of the organisation.
  • Proactive and practical approach to problem solving and ability to identify areas for improvements in process, services and team ways of working.
  • Highly organised with ability to plan, delegate prioritise and multitask high volumes of daily service/ work requests.
  • Able to coach team members to improve performance and develop skills.
  • Excellent task and time management skills.
  • Ability to work within a team and on own initiative, providing feedback to team members and support where needed.
  • Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.
  • Proficient IT skills including MS Word, MS Excel and MS PowerPoint.

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HR Shared Services Team Lead • Worcester

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