Debt Controller

Job description

Job Role: Debt Controller

Location: Hybrid role -Free Parking, 10-15 minute walk from New Milton Train Station

Hours: 35 hours per week - Monday to Friday

As a Debt Controller you will contribute to our vision of being the UKs favourite property manager by:

• Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.

The Debt Controller reports into the Debt Control Team Leader

About You

• As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
• You are passionate about improving levels of service, and keen to support change and continuous improvement.
• Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.

Main Responsibilities

• Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
• Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
• Recovery of all Housing Association Debt
• Recovery of all Landlord/Developer voids
• Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
• All customer communications are responded to appropriately and in line with service level agreements.
• · General administration tasks required for debt control functions and recording actions

Diversity

We’re committed to promoting diversity at Mainstay and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.