Floor Manager

Whether its leading floor walks with some of the UKs biggest luxury brands working with our head office teams to manage your stores stock package or running training sessions to increase your teams product knowledge with Frasers Group no two days are ever the same. Reporting to the Store Manager you will oversee a team of Retail Managers and Sales Advisors within your store driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and teams performance
• Lead and inspire your store team providing guidance coaching and support.
• Work closely with your Store Manager acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the teams personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the store team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations ensuring efficiency quality and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Responsible for monitoring and achieving store-level KPIs including sales targets company incentives customer satisfaction and operational efficiency.
• Ensure wage controls are met weekly and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges making effective decisions to drive solutions
• Control stock movement run accurate store audits and implement visual standards to company guidelines

Qualifications :

About You

Were looking for a resilient and adaptable retail professional with a passion for premium fashion and delivering exceptional customer experiences.

• A calm and confident approach under pressure with the ability to manage challenges and resolve conflicts effectively
• A proactive problem-solver able to think quickly and respond to both customer and operational needs
• A committed brand ambassador representing Frasers Group with professionalism discretion and a consistently polished appearance
• A strong communicator confident in engaging with colleagues customers and stakeholders at all levels

Qualifications & Experience

• Minimum 3 years experience in premium or luxury fashion retail management or within a similar high-end retail environment
• Proven ability to lead motivate and develop teams including sales associates and team leaders
• Strong customer service background with a deep understanding of client expectations and an established local client network
• Demonstrated success in achieving sales targets and effectively managing budgets and stock levels
• Excellent product knowledge including brands fashion trends and materials
• Solid understanding of retail operations including merchandising inventory control and loss prevention
• Strong verbal and written communication skills with the ability to build effective relationships across the business

Additional Information :

The Rewards

• Basic rate salary 35950 per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 40% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1