Job descriptionJob Details Assistant Manager - HarlowWe're hiring a full-time Assistant Manager to support the team at Novo Lounge. Part of Loungers, proudly named Casual Dining Group of the Year . With competitive salary, plus bonus, paid overtime and real progression opportunities, this is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor.About the Assistant Manager RoleLounges are pretty special places, and what makes them so special is the brilliant people who run them.As Assistant Manager you'll be right at the heart of Novo Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you'll fit right in.We're a growing hospitality brand across England and Wales with over sites and plenty of opportunity to grow with us. This could be the start of something really good.What's in it For You?Competitive base salary + bonus + overtimePermanent full-time role; 48-hour contract (40-hour contract option available)Overtime pay for every hour workedAchievable bonus scheme, paid twice a yearTips shared equally across the team, based on hours workedFree meal on every shift no matter the lengthChristmas and Boxing Day offGenuine career development with our in-house training courses and 'Step-Up' to General Manager/Head Chef development programmes50% discount on food and drinks from day one. Including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day oneNo uniform policyThe most talked-about staff party in hospitality - Loungefest!Long service awards - Vouchers/Extra moneyEarly access to your pay with StreamEmotional and practical support via the Licensed Trade CharityWhat You'll Do Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughoutCoach your team through regular and honest feedback, creating a place people genuinely want to workUnderstand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should beHandle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the teamSupport recruitment of new starters and help them feel set up to succeed from day oneBe a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community What You'll BringA people person who leads by example on the floor and isn't afraid to roll up their sleevesConfident running a shift end-to-end, from pre-shift briefs to cash management and customer complaintsA natural host who helps create the warm, welcoming atmosphere that makes {account name} feel like a home from homeCommunity-minded; you get to know your regulars, your neighbours, and what makes Stroud tickExperience in restaurants, bars, caf s or coffee shops as a Supervisor, Deputy or Assistant ManagerReady to Apply?We want to work with kind people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you. Click the link to apply and we look forward to chatting with you! Want to find out more? Check out our socials at @TheLounges