Benefits
- Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Keeping customers moving smarter sits at the heart of what we do. Every team across our business plays a crucial role in making that happen, and as part of our Customer Support Administration team, you’ll be right at the centre of our operations, helping to keep our customers on the road while delivering a high standard of service.
Supporting both internal and external customers, you’ll handle a wide range of activities from logging fines and processing payments to resolving queries and investigating charges. Your work will have a direct impact on both customer experience and business performance.
Much of this role is focused on email and chat-based communication, with limited telephony, giving you the opportunity to utilise and develop strong written communication and problem-solving skills.
Our people are the driving force behind everything we do. We’re committed to supporting your development every step of the way, with over 90% of our team progressing into new roles. Opportunities are available not only within this function, but across the wider business, including finance, sales and branch operations.
About you
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
Customer Service Advisor • Darlington Head Office
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