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Senior Systems EngineerCorporation Service Company • LONDON, United Kingdom
Senior Systems Engineer

Senior Systems Engineer

Corporation Service Company • LONDON, United Kingdom
30+ days ago
Salary
£50,000.00 yearly
Job type
  • Full-time
Job description

Key Responsibilities:

  • Provide Tier 2 support for ViewPoint, resolving functional and configuration‑related incidents escalated from Tier 1
  • Act as a key escalation point for complex ViewPoint functionality issues
  • Troubleshoot issues related to configuration, permissions, workflows, and user experience
  • Manage incidents through to resolution, ensuring clear communication with stakeholders
  • Maintain a deep understanding of ViewPoint functionality, modules, workflows, and business use cases
  • Advise business users on best practices for using ViewPoint effectively
  • Translate business requirements into appropriate application configuration and usage patterns
  • Support functional testing and validation during changes, upgrades, and new feature adoption
  • Configure and maintain ViewPoint settings in line with business and operational requirements
  • Assess configuration changes for risk, impact, and alignment with support standards
  • Ensure configuration is documented, repeatable, and supportable
  • Support vendor releases and upgrades by validating configuration compatibility
  • Administer and maintain ViewPoint RBAC, ensuring appropriate access aligned to job roles
  • Assist with access reviews, audits, and compliance activities
  • Troubleshoot permission‑related issues and segregation‑of‑duties concerns
  • Create and maintain application documentation, including, user manuals, functional walkthroughs, configuration and support documentation.
  • Develop and deliver ViewPoint training for business users and support teams
  • Act as a subject‑matter resource for functional questions and usage guidance
  • Participate in major incidents involving ViewPoint, providing functional leadership
  • Support root cause analysis for recurring functional or configuration issues
  • Liaise with Quantios vendor support to raise functional defects, clarify expected behavior, and track resolutions

Required Skills & Experience:

  • Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment

  • Deep understanding of:ViewPoint functionality and workflowsApplication configuration optionsRole‑based access control (RBAC)User experience and reporting from a functional perspective
  • Ability to explain complex functionality clearly to non‑technical users
  • Typically 5+ years of experience in application support
  • Proven experience operating in a Tier 2 application support role
  • Experience supporting financial services or regulated business applications is strongly preferred
  • Strong stakeholder engagement and communication skills
  • Ability to balance operational support with enablement and improvement activities
  • High attention to detail and documentation quality
  • Confident trainer and knowledge‑sharer with a service‑oriented mindset
  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
  • ITIL Foundation or higher
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Senior Systems Engineer • LONDON, United Kingdom

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