Additionally the execution of your position will be in accordance to our company policies, standards and procedures. Our company values are the fundamental spirit on how we reach our goals : * *Passion* - We love what we do.
We are determined to deliver our best, every day. * *Personality* - We are each unique and extraordinary.
We encourage personalities to shine. * *Respect* - We respect and celebrate our differences.
They add new brilliance to our culture. * *Working together* - With shared vision, trust and network of support we become unstoppable. * *Creativity* - We approach each day with creative curiosity to add new delights to our guests' experience on every level. *THE ROLE* * * * Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified. * Provide all guests with Home Care advice with a focus on product recommendation *REQUIREMENTS* * * * To have impeccable personal presentation at all times, highly groomed, polished appearance.
Uniform, accessories, hair, make up (compulsory) in line with Spa standards. * Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified.
Please note that at least 50% of the Spa's business is massage of various kinds including Deep Tissue Massage. * Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment. * Respect guest's privacy and confidentiality at all times. * Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue. * Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment. * Clean, tidy and ensure perfect presentation of treatment rooms, manicure / pedicure suite and preparation room.
Perform cleaning duties as when required. * Be fully conversant with the departmental standards and ensure that these are adhered to for every guest. * Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target. * Assist with stock taking when required. * Attend treatment and product training courses as required. * Participate in team meetings.
Spa Therapists • Ascot, Berkshire, United Kingdom
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