Laboratory Operations Manager

Job Description

The purpose of this role is to overlook the Sample Receipt, Sample Registration, Sample Preparation, Subcontract Testing & Internal Supply Chain departments.

This is a full time role, working 37.5 hours per week - Monday to Friday 08:00 till 16:00.

• Daily management samples, sample registration and preparation to nominated service levels.
• Maintain relevant levels of performance ensuring agreed daily targets are achieved.
• Primary knowledge holder of customs requirements to enable the timely despatch of samples from Wolverhampton to worldwide testing labs.
• Maintain relevant management reporting and KPI’s providing status at a glance across all performance areas.
• Define and implement timely corrective actions where targets are not being met.
• Manage and direct subordinates to achieve nominated daily targets.
• Manage all performance areas in compliance with Health & Safety policies and procedures including the provision and use of personal protective equipment.
• Lead and participate in continuous improvement activities across all performance areas.
• Lead root cause investigations and implement corrective actions in relation to Non-Conforming Work.
• Provide a high level of internal and external customer service and care.
• Management of preferred partner testing laboratories through agreed KPI’s and monthly reviews.
• Management and governance of internal and external food chemistry sample storage locations.
• Maintain tracking records always detailing the location of samples.
• Supervise and direct subordinates to achieve agreed daily targets.
• Monitoring customer sales performance through the completion of monthly sales analysis and reporting.
• Reviewing and maintaining ownership of 5S standards within the Chemistry department's chilled and frozen storage areas, including both internal and external storage locations.
• Liaising with Procurement to identify and deliver cost-saving opportunities for shared consumable items across the Wolverhampton site.
• Monitoring and managing charges associated with shared courier and analysis costs across the Eurofins network to ensure accuracy and appropriate cost allocation.
• Receipting purchase orders and monitoring costs relating to testing subcontracted outside of the Eurofins Group.
• Monitoring, reviewing, and amending customer quotations where testing requirements have changed due to amendments made by partner laboratories, ensuring quotations remain accurate and commercially aligned.
• Develop, implement and report KPI’s providing end to end visibility of sample flow.
• Participate in continuous improvement activities.
• Involvement in investigation and root cause analysis in relation to Non-Conforming Work.
• Work in accordance with standards of quality and the requirements of ISO17025.
• Knowledge of Laboratory Quality Manual to ensure compliance at all times with the policies, procedures and associated documents which are referred to in the manual.
• Primary knowledge holder of customs requirements to enable the timely despatch of samples from Wolverhampton to worldwide testing labs.

Qualifications

• Proven capability to manage teams in a fast-moving production environment.
• Skilled in defining, implementing and managing performance levels through Daily KPI’s and performance boards.
• Capable of implementing a high standard of 5S.
• Skilled in structured problem solving, RCCA and continuous improvement.
• Capable of value stream mapping complex processes.
• Experience in exporting and managing logistics partners.
• Capable of managing complex projects.
• Science or Business Degree or equivalent professional learning/development.
• IOSH Qualification.
• Knowledge in documented quality systems.
• Intermediate level MS Excel.
• Able to perform a risk assessment, develop control measures, and manage risk.
• Well-developed written and verbal communication skills to effectively manage team, customer and stakeholder relationships.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.