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Pembrook Resourcing
Senior Service AdvisorPembrook Resourcing • Salisbury, Wiltshire, UK
Senior Service Advisor

Senior Service Advisor

Pembrook Resourcing • Salisbury, Wiltshire, UK
27 days ago
Job type
  • Full-time
  • Permanent
Job description
Senior Service Advisor – Salisbury Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression. The Role As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction. Key Responsibilities * Provide outstanding customer service from vehicle check-in through to handover. * Support and mentor the Service Advisor team to maintain high performance. * Schedule service and repair work efficiently with the workshop. * Keep customers informed throughout the repair process. * Prepare accurate estimates and explain work carried out. * Promote additional products and services where appropriate. * Resolve customer queries and complaints professionally. * Ensure all administration is comple...
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Senior Service Advisor • Salisbury, Wiltshire, UK

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