Our Team Manager is currently recruiting for a dedicated International Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do.
Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
You’ll also be focussed on:-
● Answering any queries with relation to delivery status
● Being able to identify problems quickly and resolve them
● Ensuring all KPI’s are met
Delivering the key measures of success:-
● Average Handling Time and Call Service
● Response Times
● Right 1st Time Resolution
● Quality and Compliance
To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have;
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you! Apply today.
International Customer Service Specialist • Oldbury, England, United Kingdom
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