Talent.com
Kier Group
Customer Service AdvisorKier Group • Reading, Berkshire, United Kingdom
No longer accepting applications
Customer Service Advisor

Customer Service Advisor

Kier Group • Reading, Berkshire, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.

Location: Basingstoke
Hours: Monday to Friday

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an excellent opportunity to join our dedicated Contract Administration team, where you'll play a vital role in supporting our operational and office-based colleagues. You'll be at the heart of our service delivery, ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts.

What will you be responsible for?

As a Contract Support Advisor, you'll be working within the Contract Administration team, supporting them in delivering exceptional service to our clients and maintaining efficient operational workflows. Your day to day will include:

  • Raising, allocating and completing work orders for both reactive works and contract managers, ensuring all details are accurate and comprehensive
  • Communicating effectively with customers and colleagues, monitoring inboxes and providing phone cover to ensure seamless service delivery
  • Scheduling works to Kier engineers or subcontractors, arranging site escorts, and coordinating equipment hire as needed
  • Reviewing and completing work order paperwork, ensuring compliance with service level agreements and quality standards
  • Supporting contract managers with performance reporting, resolving system issues, and maintaining excellent working relationships with all stakeholders

What are we looking for?

This role of Contract Support Advisor is great for you if:

  • You have excellent communication skills and a professional telephone manner, with the ability to build effective working relationships
  • You're confident with IT systems, particularly Microsoft Office (especially Excel and Outlook), and can quickly learn new software
  • You have strong attention to detail and accurate data entry skills, ensuring nothing slips through the cracks
  • You're organised and can manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes
  • You're able to obtain CTC Clearance, which is required for this role

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

Create a job alert for this search

Customer Service Advisor • Reading, Berkshire, United Kingdom

Similar jobs

Door Canvasser

First Home ImprovementPortsmouth, ENG, GB
Full-time

Were on a mission to make homes more efficient, and more sustainable.As a leading provider of home improvement solutions, we specialise in helping homeowners save energy, reduce costs, and enhance ... Show more

 • Promoted

Garden Centre Assistant Manager — Customer Focus

Squire's Garden CentresHare Hatch, England, GB
Full-time

Squire's Garden Centres in Hare Hatch is seeking a motivated individual to provide management support for the Horticultural team, ensuring exceptional customer service and stock management.The role... Show more

 • Promoted

Office Administrator & Customer Services

Kate BartonPetersfield, England, GB
Part-time

Office Administrator & Customer Services.Customer Services & Office Administrator (Part-Time).Petersfield / Hybrid | 🕐 20 hours per week (including some full office days) | 📣 Reports to Owner.Kat... Show more

 • Promoted

Employee Relations Advisor

Dental Careers UKReading, England, GB
Full-time

HR support and guidance across all the practices.This role will focus on employee relations, compliance, and HR administration, supporting Practice Managers and the HR team to ensure a positive wor... Show more

 • Promoted

Customer Services Executive

HealthxchangeReading, England, United Kingdom
Full-time

Reporting to: Customer Services Manager.Salary: up to £30,000 pa, plus discretionary annual performance bonus.Our Customer Services department is open Monday to Friday 8am to 6pm.Your shift will be... Show more

Customer Support/ Component Engineer

Mercury SystemsSilchester, England, GB
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester.Are you looking ... Show more

 • Promoted

Field Sales Representative

Virgin Media O2Reading, England, GB
Full-time

As a Field Sales Advisor, you’ll represent Virgin Media O₂ out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to ... Show more

 • Promoted

Fire Alarm Service Engineer

RGE Services LtdPortsmouth, ENG, GB
Full-time +1

Portsmouth & surrounding areas.We are looking for an experienced Fire Alarm Service Engineer to join our growing team covering Portsmouth and the surrounding areas.The role involves servicing, faul... Show more

 • Promoted

Customer Onboarding Engineer: Launch & Enable AI Platforms

CloudFactoryReading, England, GB
Full-time

A leading tech firm in Reading is looking for a Customer Onboarding Engineer to facilitate smooth onboarding of clients, ensuring they configure workflows and connect data effortlessly.The ideal ca... Show more

 • Promoted

HR Advisor

NorthreachReading, England, GB
Full-time

Northreach is a dynamic recruitment agency that connects businesses with top talent in cell & gene therapy, fintech, and digital sectors.We specialize in providing a seamless recruitment experience... Show more

 • Promoted

Mortgage Advisor

The Mortgage ExpertsReading, England, United Kingdom
Full-time

Passionate about helping clients secure the right finance solutions… but ready to be recognised as a trusted, professional, independent Mortgage Advisor in your local area?.You enjoy understanding ... Show more

Hybrid Technical Support Agent - Guinness Accredited

CPM CX CentreThame, England, GB
Full-time

A leading customer service company in the UK is seeking an Entry-level Customer Service Representative in Thame.You will provide exceptional support to customers, including troubleshooting technica... Show more

 • Promoted

Sales Consultant

Acapella RecruitmentPortsmouth, ENG, GB
Full-time +1

Location: Hampshire & Surrounding Areas.Salary: £40,000–£66,000 OTE (Uncapped Commission).Job Type: Permanent, Full-Time.Ready to Start a Career in Sales?.Are you ambitious, m... Show more

 • Promoted

Geophysics Solutions Specialist - Hybrid Customer Advisory

SeequentReading, England, GB
Full-time

Seequent is seeking a Customer Solution Specialist in Reading to deliver technical support and product advisory services.You will work with regional sales teams to understand client needs and provi... Show more

 • Promoted

Remote Customer Success Engineer: SaaS Onboarding & Support

AlchemyReading, England, GB
Remote
Full-time

A leading tech start-up in Reading seeks a Customer Success Engineer to provide high-quality assistance to their customer base.The role emphasizes customer support and success, ensuring queries are... Show more

 • Promoted

Store Manager: Angling Retail Leader with Team Impact

VanWonenReading, England, GB
Full-time

Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you ... Show more

 • Promoted

AV Customer Support

Green FolkWoodley, England, GB
Full-time

Audio Visual Customer Support (onsite, various clients).Mon to Fri: 8:30am – 5:30pm (flexi).This is a field service role involving travel to client sites within London and the Southern Counties, wi... Show more

 • Promoted

Showroom Sales Advisor - Kitchens & Bathrooms Expert

Porcelanosa SAReading, England, GB
Full-time

Porcelanosa SA in Reading is seeking a Sales Consultant to deliver exceptional service in the showroom.You will help customers select Bathrooms, Kitchens, and Group products, and uphold company pro... Show more

 • Promoted

Principal Safety Advisor: Construction & Workplace (Hybrid)

WSP in the UK & IrelandBasingstoke, England, GB
Full-time

WSP in the UK & Ireland is seeking a Principal Consultant to lead Safety Advisory services for construction projects across various environments.The ideal candidate will have significant experience... Show more

 • Promoted

Line Station Engineer (UK)

Ryanair Ltd.Mill End, England, GB
Full-time

Aircraft Engineering Service (AES Ltd) are inviting applications for a.Ryanair, Europe’s largest airline.With a fleet of 600+ aircraft, state of the art facilities and excellent training provisions... Show more