Talent.com
TSG UK Solutions Ltd
Field Service Area Controller (Dispatcher) or TraineeTSG UK Solutions Ltd • Longforgan, Perth and Kinross, GB
Field Service Area Controller (Dispatcher) or Trainee

Field Service Area Controller (Dispatcher) or Trainee

TSG UK Solutions Ltd • Longforgan, Perth and Kinross, GB
30+ days ago
Salary
£28,315.00 yearly
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee/Basildon:
TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.


Please note this role does not qualify for sponsorship or relocation funding.



Principal Objectives:


  • Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.

  • Management of interventions until successful conclusion for customers.


  • Provide and progress customer quotations for chargeable works outside of normal contracts.

Key Responsibilities:


  • Call Handling (to receive and log into Database all service calls when call handlers are busy)


  • Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.


  • Updating customer databases


  • Completion of daily/weekly and monthly reports


  • Daily administration as directed by Call Handler & Area Dispatch Supervisor

  • Log and, where applicable, deal with customer queries and complaints



Skills & Abilities Required (Essential):


  • Previous experience in a customer service role


  • Excellent communication skills


  • Good organisational & time management skills


  • Proven ability to multitask


  • Successful working as part of a team

  • Good understanding of Microsoft packages i.e. Outlook, Excel, Word.


  • Flexible working when required


Skills & Abilities Required (Desirable):


  • Good understanding of IT and software packages


Reasons to join us:


  • Competitive Salary


  • Free Parking


  • Health Benefits Package


  • Life Assurance


  • Hybrid working can be discussed as an option upon completion of training and proof of competency


  • A bonus scheme is in place which is based on performance related objectives



As per Health and Safety at Work Act 1974, Employee's must also

Take care of their own health and safety and that of others

Co-operate with their employers

Not interfere with anything provided in the interest of health and safety



Diversity, Equity and Inclusion; our commitment to DEI: TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.

Create a job alert for this search

Field Service Area Controller (Dispatcher) or Trainee • Longforgan, Perth and Kinross, GB

Similar jobs

Trainee Leakage Technician

Finlay Jude Associates LtdEdinburgh, City of Edinburgh, GB
Full-time

Trainee Field Technician Water Network Leakage.Edinburgh | Full Training Provided | Immediate Starts Available.Looking to start a long-term career in the Water Industry?.We are recruiting Trainee F... Show more

 • Promoted

Field Sales Exec – Broadband (Edinburgh) – OTE £50k

YouFibreCity of Edinburgh, Scotland, GB
Full-time

A competitive broadband provider in Edinburgh is seeking a Field Sales Executive to drive door-to-door sales of broadband packages.Offering a base salary between £25,000 and £28,000, the role inclu... Show more

 • Promoted

Coffee Field Service Technician – Central Scotland

Talented PeopleCity of Edinburgh, Scotland, GB
Full-time

Talented People is seeking a Coffee Field Service Engineer for Edinburgh, covering the Central Belt of Scotland.The role offers independence to manage your workload and deliver exceptional service ... Show more

 • Promoted

Senior Field Service Battery Engineer (Scotland) - Van + Bonus

Alexander James Recruiting Ltd.City of Edinburgh, Scotland, GB
Full-time

Alexander James Recruiting Ltd.Field Service Engineer to cover Scotland for a leading provider of industrial batteries and related products.This role is ideal for experienced engineers with an elec... Show more

 • Promoted

Field Service Manager

SIEMENSCity of Edinburgh, Scotland, GB
Full-time

Reporting to the Head of Field Service, the Service Manager (Scotland) ensures high quality, profitable service support to our customers and leads a team of Customer Service Engineers (CSEs) to pro... Show more

 • Promoted

Field Services Engineer

Elite Consultancy NetworkCity of Edinburgh, Scotland, GB
Full-time

Field Service Engineer – Heavy Plant & Construction Equipment.Territory: Central Belt, Scotland (Glasgow, Edinburgh & surrounding areas).An industry-leading international supplier of heavy machiner... Show more

 • Promoted

Land Access Consultant: Stakeholder & Survey Delivery

WSPEaster Howgate, Scotland, GB
Full-time

A leading infrastructure consultancy in the UK is seeking a Land Consultant to support delivery of land services, including land referencing and stakeholder engagement.The role involves working wit... Show more

 • Promoted

Field Service Engineer, UK (Scotland)

Cardiac ServicesCity of Edinburgh, Scotland, GB
Full-time

Cardiac Services is recruiting a new position for Field Service Engineer in our expanding Service department.The successful candidate will play a vital role in maintaining a range of medical device... Show more

 • Promoted

Prism Delivery Lead: Data Pipelines & Client Success

Clearwater Analytics, LLCCity of Edinburgh, Scotland, GB
Full-time

Clearwater Analytics, LLC is seeking a Team Lead to head a technically sophisticated team delivering Prism solutions to clients.You’ll manage performance, identify learning opportunities, and act a... Show more

 • Promoted

Field Service Engineer

StartMondayKY11 8ST, SCT, GB
Full-time

FIELD SERVICE ENGINEER - Electrical Forecourt Equipment.Commercial Industrial Drive Through Carwash Equipment.Are you a Field Engineer, Service Engineer, Maintenance Engineer, Electrical Engineer, ... Show more

 • Promoted

Coffee Field Service Engineer

Talented PeopleCity of Edinburgh, Scotland, GB
Full-time

Coffee Field Service Engineer – Edinburgh | Covering the Central Belt of Scotland.Salary: Up to £36,000 per annum + Company Vehicle + Benefits.Experienced Field Service Engineer required to join a ... Show more

 • Promoted

Scotland Field Service Manager - Hybrid (Remote) & Team Lead

SIEMENSCity of Edinburgh, Scotland, GB
Remote
Full-time

Siemens Healthineers in the United Kingdom seeks a Service Manager (Scotland) to lead a regional team of Customer Service Engineers, maintain high customer satisfaction, and drive profitable servic... Show more

 • Promoted

Field Engineer – 5326

Clear IT Recruitment LimitedCity of Edinburgh, Scotland, GB
Full-time

Our client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland.SLA-driven EPOS and IT support for hospitality, retail, and healthcare ... Show more

 • Promoted

Field Engineer

Briggs Equipment LtdEdinburgh, SCT, GB
Permanent

Overtime available, door to door payments and optional call out.Edinburgh and surrounding areas.Briggs Equipment Group is a leading provider of material handling, powdered access, plant and special... Show more

 • Promoted

Hybrid Field Application Engineer — Power Systems & Training

OPAL-RT TECHNOLOGIESCity of Edinburgh, Scotland, GB
Full-time

OPAL-RT TECHNOLOGIES is seeking an Application Engineer for a hybrid role based in Edinburgh.The position involves providing after-sales technical support, managing customer projects, and executing... Show more

 • Promoted

Pipefitting Supervisor | Day Shift, 6x10 (6+ mo)

Bilfinger UKCity of Edinburgh, Scotland, GB
Full-time

A leading engineering firm in the United Kingdom is seeking a Pipefitting Supervisor for a project in Edinburgh.The role requires supervising pipefitting with a day shift working pattern over 6x10 ... Show more

 • Promoted

Field Service Engineer – Medical Devices (Edinburgh/Glasgow)

Cardiac ServicesCity of Edinburgh, Scotland, GB
Full-time

Cardiac Services is seeking a Field Service Engineer to maintain a range of medical devices across hospitals and healthcare facilities in the assigned region.The role includes on-site work, some de... Show more

 • Promoted

Rail Buildings Director: Stations & Depots Growth Leader

RambollCity of Edinburgh, Scotland, GB
Full-time

A leading engineering consultancy in the UK seeks a Rail Buildings Associate / Director to lead rail sector projects.This key leadership position demands extensive knowledge of rail project deliver... Show more

 • Promoted

Land Consultant

WSPCity of Edinburgh, Scotland, GB
Full-time

WSP's Land team is seeking talented Land professionals to join what is already the largest and most successful team in our industry.This is an exciting opportunity to develop or begin a career with... Show more

 • Promoted

Prism Operations Leader: Global Delivery & Client Reporting

Clearwater AnalyticsCity of Edinburgh, Scotland, GB
Full-time

Clearwater Analytics is searching for a Head of Prism Operations based in Edinburgh.This role will lead a global team responsible for ensuring the successful delivery of the Prism product.The ideal... Show more