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Keystone Group
Sales Support CoordinatorKeystone Group • Swadlincote, UK
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Sales Support Coordinator

Sales Support Coordinator

Keystone Group • Swadlincote, UK
24 days ago
Job type
  • Full-time
Job description

IG Masonry Support, headquartered in Swadlincote, is a leading innovator in the field of bespoke masonry support products.

Our commitment to innovation, quality and customer satisfaction has made us a trusted partner for architects, engineers and builders throughout the UK.

The Sales Coordinator plays a crucial role in supporting the sales and design engineering teams, responsible for coordinating and facilitating activities that contribute to the seamless functioning of the sales department.

Key Responsibilities

CRM Management:

  • Log technical sales manager activities, schedule updates and prospects onto Keylink (in-house CRM);
  • Act as the CRM champion for IG Masonry Support Systems, ensuring accurate and current information.

Enquiry Handling:

  • Responsible for logging new enquiries and handing over to the design estimating team;
  • Make calls to customers, chase leads, schedules; make appointments and obtain drawings for new projects.

Administrative Support:

  • Provide support to the external sales team, assisting with various tasks to enhance efficiency;
  • Prepare and provide summaries and reports for key people within the team as required.

Meeting Preparation:

  • Collate review packs for sales managers when requested, preparing comprehensive materials for meetings with key customers;
  • Assist in populating senior manager and business review slides on a monthly basis.

Customer Visits:

  • Organise customer visits to the Swadlincote site, ensuring a positive and engaging experience;

Reporting:

  • Provide support in generating reports for line managers and other stakeholders.

Supporting Audits:

  • Assist in internal and external audits by providing necessary documentation and answering audit related queries.

Key Skills and Competencies

  • Previous experience in a sales support or administrative role.
  • Familiarity with CRM systems.
  • Effective communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work collaboratively within a team and independently.

Salary and Benefits

  • Competitive Salary
  • 33 holidays a year (pro-rata), inclusive of Bank Holidays which increases with service, (option to sell/carry over).
  • Enhanced Company Maternity and Paternity pay.
  • Westfield Health Cash Plan.
  • Fitbit Care Programme.
  • Long service awards.
  • Staff rewards and discounts on our KeyStaff platform.
  • Health Assured (Employee Assistance Program).
  • Life Assurance.
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Sales Support Coordinator • Swadlincote, UK

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