Ensuring that the hotel is ready and in great shape for guests in the morning.
The *Guest Service Assistant - Nights* will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell.
You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out. A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The *Guest Service Assistant - Nights* will ensure that all processes are followed within the bar and that they support all colleagues. The role of *Guest Service Assistant - Nights* will report to the Guest Service Manager - Nights and will work closely with the entire hotel team. This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management. *Job Overview : * As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests.
You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks. *Experience & Qualifications* * Excellent customer service and communication skills. * Ability to work independently and stay alert during night shifts. * Strong problem-solving skills and attention to detail. * IT and administrative skills for handling reservations and reports. * Previous experience in a Hotel or customer-facing role. *Benefits* * £30 BB per night colleague rate * £60 BB per night for Friends and Family rate * Celebration of milestone employment anniversaries * 50% off Food & Beverage in our hotels * Meals on duty provided * Access to Hospitality Rewards * Offerings from retail and dining discounts * Employee Assistance Programme and same day on-line GP appointments * Quarterly Shining Star recognition * Annual colleague celebrations Guest Service Assistant Nights Flexible Contract £13.25 per hour
Guest Service Assistant Nights - Shifnal • Shifnal, Shropshire, United Kingdom
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