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Bench IT
Desktop Support EngineerBench IT • London, South East England, UK
Desktop Support Engineer

Desktop Support Engineer

Bench IT • London, South East England, UK
21 days ago
Job type
  • Full-time
Job description

Desktop Support Engineer

£34-38k + Benefits, London

Bench IT are looking to onboard a Desktop Support Engineer for a prestigious London client to deliver first in class service. The successful candidate should have the skills and experience included below;

  • Proven experience working as a Desktop Support Engineer
  • Strong communication and interpersonal abilities
  • Good knowledge of a service management tool.
  • ServiceNow would be an advantage
  • Understanding of ITIL Foundation
  • Excellent problem-solving skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Initiative, willingness to seek and achieve improvements to processes and technology
  • Capable of providing white glove VIP support
  • Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
  • Instructing users through a series of actions, either via phone, email or chat

Technical Skills & Competencies

  • Thin Client management
  • Proficient with Operating Systems (Windows 11/Windows Server)
  • Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
  • Active Directory Users & Computers
  • Laptop/Desktop builds and management
  • Zoom
  • Mimecast
  • iPhone configuration & management
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Desktop Support Engineer • London, South East England, UK

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