Talent.com
FalconSmartIT
IT Service Performance & Supplier ManagerFalconSmartIT • London, England, United Kingdom
IT Service Performance & Supplier Manager

IT Service Performance & Supplier Manager

FalconSmartIT • London, England, United Kingdom
30+ days ago
Job type
  • Permanent
  • Quick Apply
Job description

Job Title: IT Service Performance & Supplier Manager

Location: London, UK

Job Type: Permanent


IT Service Performance & Supplier Manager

  • Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
  • Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
  • Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
  • Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier Governance
  • Provides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the Ecosystem
  • Provides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cards
  • Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard

Create a job alert for this search

IT Service Performance & Supplier Manager • London, England, United Kingdom

Similar jobs

Senior Service Delivery Manager – Workplace Tech

OnnecGreater London, England, GB
Full-time

Onnec is looking for a Service Delivery Manager for Workplace Technology Services in Canary Wharf, Greater London.This role involves overseeing all Support & Project Services for a major client acc... Show more

 • Promoted

IT Delivery Manager

Salt Digital RecruitmentGreater London, England, GB
Full-time

Location: Central London (3 days per week, Tuesday to Thursday) Rate: £500 per day Contract: Initial 10 weeks IR35: Outside IR35 Start: ASAP.Deliver multiple concurrent IT service, operational resi... Show more

 • Promoted

IT Operations Manager: Outsourced Services & Governance

Taylor James ResourcingCity Of London, England, GB
Full-time

A well-established financial services organization in the City of London seeks an IT Operations Manager to oversee outsourced IT services and manage third-party relationships.The role involves proj... Show more

 • Promoted

IT Service Manager

JOE & THE JUICEGreater London, England, GB
Full-time

The position of UK‑Ireland IT Service Manager is newly established.The role will be based in our UK Office and will be part of our UK R&D department, supporting store growth across the country.It w... Show more

 • Promoted

SIAM Service Manager — Hybrid, Multi-Supplier

Women in Data®London, England, GB
Full-time

A leading data organization in London is seeking a Product Service Manager to enhance IT services supporting financial market regulations.The role requires a blend of technical expertise and servic... Show more

 • Promoted

M&A Operations -Financial Services IT - Senior Manager

PwC UKLondon, England, GB
Full-time

M&A Operations -Financial Services IT - Senior Manager.M&A Operations -Financial Services IT - Senior Manager.The Financial Services team within S& M&A Operations is a successful, growing and suppo... Show more

 • Promoted

IT Service Performance & Supplier Manager

Falcon Smart IT (FalconSmartIT)London, England, GB
Full-time +1

Direct message the job poster from Falcon Smart IT (FalconSmartIT).Customer Relation & Recruitment Manager at Falcon Smart IT ||Hiring for UK/US/Poland ||Elevate your career with a standout resume.... Show more

 • Promoted

Hybrid IT Service Manager—Supplier Delivery & Operations

N Consulting LimitedGreater London, England, GB
Full-time

N Consulting Limited is seeking an IT Service Manager to oversee day-to-day IT operational services, ensuring quality and stability from suppliers.This hybrid role requires managing supplier relati... Show more

 • Promoted

Senior IT Service Delivery Manager | MSP Excellence

Doherty AssociatesGreater London, England, GB
Full-time

Doherty Associates is seeking a Service Delivery Manager to ensure reliable IT services for our clients.You will bridge customers, technical teams and account management, maintaining service qualit... Show more

 • Promoted

IT Service Management Leader - Transformation

AccentureGreater London, England, GB
Full-time

A global professional services leader in Greater London is seeking a Service Management Consultant to drive transformation journeys for clients.The successful candidate will design and implement se... Show more

 • Promoted

Head of IT Service Delivery & Cloud Platforms

IGA Talent SolutionsGreater London, England, GB
Full-time

IGA Talent Solutions is seeking a Head of Service Delivery in Greater London to shape their technology service landscape.This role includes managing service delivery, supplier performance, and ensu... Show more

 • Promoted

IT Manager-Mandarin Speaker

China Telecom (Europe) LimitedGreater London, England, GB
Full-time

Provide third line support to resolve user or system related issues.Using knowledge of networking, support internal and external networks: VPN setup, DNS, AP management, firewall configuration, DHC... Show more

 • Promoted

IT Service Desk Manager | Lead 10 Engineers on 14‑Month FTC

developrecLondon, England, GB
Full-time

A leading tech organization in London is seeking an IT Service Desk Manager for a 14-month maternity cover.The role involves managing a team of engineers, ensuring high-quality service delivery, an... Show more

 • Promoted

Strategic IT Service Delivery Lead

Trinny LondonCity Of London, England, GB
Full-time

A leading beauty brand in London is seeking a Service Delivery Manager to optimize IT service delivery.Responsibilities include managing incidents, ensuring high service performance, and collaborat... Show more

 • Promoted

Senior IT Service Manager – Govt Digital Transformation

OfgemGreater London, England, GB
Full-time

Ofgem is recruiting a Senior IT Service Manager to oversee the delivery and continuous improvement of IT services across a multi-supplier environment.You will set service strategy, oversee performa... Show more

 • Promoted

Senior Service Delivery & Transition Manager

HCLTechGreater London, England, GB
Full-time

HCLTech in London is seeking a Service Delivery Manager / Service Transition Manager to oversee end-to-end IT services across the lifecycle.You will coordinate multiple technical teams supporting e... Show more

 • Promoted

Service Desk Manager — Lead IT Support (On-site, London Campus)

myGwork - LGBTQ+ Business CommunityLondon, England, GB
Full-time

A prestigious educational institution in London seeks a Service Desk Manager responsible for leading the IT Service Desk team.The ideal candidate will have a strong background in managing support t... Show more

 • Promoted

IT Service Manager London

Joe & The JuiceGreater London, England, GB
Full-time

The positionofUK-Ireland - IT Service Manager, isnewly established.The role will be based in ourUKOfficeand will be part of ourUKR&Ddepartment,which supportsthe store growth across thecountry.The g... Show more

 • Promoted

IT Service Manager

Harris FederationCroydon, England, GB
Full-time +1

Get AI-powered advice on this job and more exclusive features.This range is provided by Harris Federation.Your actual pay will be based on your skills and experience — talk with your recruiter to l... Show more

 • Promoted

IT & Service Management Solutions Engineer

Decisive PointGreater London, England, GB
Full-time

Decisive Point is seeking a skilled Solutions Engineer to shape Asana Service Management for IT teams.In London, you will partner closely with Account Executives, leading technical validation and t... Show more