At Person Centred Software we build technology that genuinely improves lives.
Our platforms are used by care providers across the UK and internationally helping teams deliver safer more efficient and more person centred care. Were growing quickly with strong momentum in a sector where customer experience and long term partnerships are critical to success.
As we continue to grow were investing in our Customer Success team to ensure our customers receive exceptional support value and partnership throughout their journey with PCS.
Were looking for a Customer Success Manager to join our Growth team focused on building strong customer relationships driving retention and supporting long term account growth.
This role is all about partnership. Youll work closely with customers to understand their goals ensure they are getting value from our products and act as a trusted point of contact across their relationship with PCS.
Youll manage a portfolio of customer accounts supporting both Gross Revenue Retention and Net Revenue Retention while identifying opportunities to strengthen customer engagement and promote additional solutions where appropriate.
Alongside relationship management youll collaborate closely with internal teams across Product Operations Accounts and Marketing to help ensure customers receive a seamless experience.
Day to day youll be:
Experience within SaaS technology or the care sector would be advantageous but is not essential.
Youll be joining a collaborative and customer focused team within a growing technology business that is making a genuine difference in the social care sector.
This role offers the opportunity to build long term customer partnerships influence customer experience and contribute directly to customer retention and growth.
Youll have exposure across multiple areas of the business while developing your commercial relationship management and strategic account skills within a supportive environment.
If you enjoy building strong customer relationships solving problems and helping customers achieve long term success this is a great opportunity to join a growing team where customer experience genuinely matters.
Required Experience:
IC
Customer Success Manager • Guildford, England, UK
As a Customer Success Manager, you will be responsible for supporting our customers throughout their journey with our company.You will work closely with our sales, marketing, and technical teams to... Show more
Love Winning New Business? Passionate About Luxury Interiors? Ready to Own Your Territory?.If you thrive on opening doors, building lasting client relationships and converting opportunities into re... Show more
JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are... Show more
Customer Technical Manager - Fresh Produce Reports to: Head of Technical Are you passionate about food safety, quality, and building strong customer relationships? Do you thrive in a fast-paced, fr... Show more
A customer-focused company in Chichester is looking for a Customer Success Manager to enhance customer relationships and ensure satisfaction.This role involves collaborating with sales and technica... Show more
Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud.Our solutions can optimize your technology investments, r... Show more
With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform.As the intelligent digital front door to work, Unily ... Show more
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Location: Heath Common / West Sussex.OutThere RP... Show more
We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to work in our Slough Dunelm Store.The Customer Experience Coach creates a friendly, high‑performi... Show more
At Arwen, we use AI to help clients make the most of their social media presence - cutting out the toxic, amplifying the good, and helping brands and public figures have better conversations online... Show more
Account Director, Sales Project Management.Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and... Show more
We’re looking for a Customer Journey Manager to join our Marketing team at our Liphook office.In this role you will own the end‑to‑end parent journey and communications infrastructure, ensuring tha... Show more
Jenoptik AG in Farnborough seeks a Technical Service Specialist to provide technical support for our clients, including out-of-hours support on a rota.You will build client relationships, troublesh... Show more
B2B organisation that's undergoing an exciting period of expansion.Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term growth click apply for... Show more
InterSystems Corporation seeks an experienced Customer Success Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies.You will own the end-to... Show more
Unlock Your Potential at Eaton: Where Diversity Drives Innovation.No matter where you come from, your aspirations matter to us.We believe in the power of different perspectives, experiences, and ba... Show more
This Sales Manager role will look after a large, 300-bedroom branded hotel in west London, managed by a superb hotel management company.The hotel is corporate transient, groups and airlines driven ... Show more
Rocksteady Music School Limited in Liphook is seeking a Customer Journey Manager to own the end-to-end parent journey within the Marketing team.You will shape personalised communications to engage ... Show more
Head of L&D Service Delivery & Customer Success.Are you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company... Show more
Our client, a leading global FinTech company, are looking for a Product Manager to join their team, to own a product end-to-end, from discovery and roadmap through delivery and the metrics it moves... Show more
