You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.
This role is based in one of our Membership Hubs, with working hours of either 9 : 00-17 : 00 or 10 : 00-18 : 00, offering a consistent and structured working pattern. *This role is located at our Nottingham membership hub* *We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential* Our perks : * Free Club Membership for you and your family! * 50% Discount on food and drinks. * Discounts on Swimming, Tennis Lessons, and Personal Training. * Opportunities for Career Advancement through internal training and development. * Wagestream App : Get paid on demand! * Access to our Benefits Suite. About you : * Experience in outbound calling and handling customer queries is essential.
Previous experience in a call centre environment would be desirable * Exceptional customer service skills * A drive to hit targets * Resilient with the ability to thrive in a fast-paced environment * Excellent communication and organisation skills * You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. *Join us and help us create a thriving and inclusive culture.
Together, we're more than a Club!*
Membership Support Advisor - Hatfield • Hatfield, Hertfordshire, United Kingdom
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